Communications Ctr Operator I

Job Description We are searching for a Communications Center Operator I – someone who works well in a fast‑paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems, and in‑house communications modes; and enlist emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

Job Duties & Responsibilities

Answers and directs incoming telephone calls in a professional and courteous manner.

Completes page requests to hospital staff as appropriate.

Connects calls to a requested extension, department, or individual as quickly as possible.

Provides patient information to callers as allowed under Hospital policy and federal and state regulations.

Determines where the caller needs to be directed if they are unclear, by using non‑threatening inquiry techniques.

Queries the appropriate system for the desired name, department, or other information.

Processes long‑distance calls for certain departments.

Assists in the maintenance of up‑to‑date on‑call schedules and contact information for TCH providers and services/departments in the paging system and updates appropriate Communication Center documentation.

Performs other essential job‑related duties.

Skills & Requirements

H.S. Diploma or GED required.

Preferred experience as a telephone switchboard operator and experience in a healthcare environment.

Note:

Shift — 10:00 pm to 6:30 am rotating weekends.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Hospitals and Health Care

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