Four Seasons Hotels and Resorts
Reservations and Communications Agent
Four Seasons Hotels and Resorts, Teton Village, Wyoming, us, 83025
Join to apply for the
Reservations and Communications Agent
role at
Four Seasons Hotels and Resorts .
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five‑Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.
Responsibilities
The Agent is part of the Reservations Team and is responsible for ensuring the accurate execution of room reservations for our guests.
Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available.
Code all reservations correctly—rate type, source, travel agent and special requests.
Determine a potential guest’s needs for room accommodations and participate in problem‑solving situations while keeping the Reservations Manager well informed.
Utilize the guest recognition program to ensure maximum accuracy and recognition.
Use the computer system to retrieve, update and input room reservations.
Perform other tasks or projects as assigned by hotel management and staff.
Preferred Qualifications
Willingness to work a flexible schedule to accomplish all major responsibilities, including evenings, weekends and holidays.
High attention to detail and strong customer‑service skills.
Excellent personal presentation and interpersonal skills.
Clear and welcoming speaking voice.
Fluent English required.
Legal work authorization in the United States.
Benefits
Discounted housing available.
Employee Travel Program.
Medical, dental and vision insurance for you and your family.
5 weeks PTO.
Retail, spa and F&B discounts.
Free employee cafeteria meals.
Free uniform dry cleaning.
Discounted/transferable ski passes.
Free ski storage.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Reservations and Communications Agent
role at
Four Seasons Hotels and Resorts .
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five‑Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.
Responsibilities
The Agent is part of the Reservations Team and is responsible for ensuring the accurate execution of room reservations for our guests.
Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available.
Code all reservations correctly—rate type, source, travel agent and special requests.
Determine a potential guest’s needs for room accommodations and participate in problem‑solving situations while keeping the Reservations Manager well informed.
Utilize the guest recognition program to ensure maximum accuracy and recognition.
Use the computer system to retrieve, update and input room reservations.
Perform other tasks or projects as assigned by hotel management and staff.
Preferred Qualifications
Willingness to work a flexible schedule to accomplish all major responsibilities, including evenings, weekends and holidays.
High attention to detail and strong customer‑service skills.
Excellent personal presentation and interpersonal skills.
Clear and welcoming speaking voice.
Fluent English required.
Legal work authorization in the United States.
Benefits
Discounted housing available.
Employee Travel Program.
Medical, dental and vision insurance for you and your family.
5 weeks PTO.
Retail, spa and F&B discounts.
Free employee cafeteria meals.
Free uniform dry cleaning.
Discounted/transferable ski passes.
Free ski storage.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr