Bon Secours Mercy Health
Telecommunications Operator - St. Elizabeth Youngstown Hospital
Bon Secours Mercy Health, Youngstown, Ohio, United States, 44502
Telecommunications Operator - St. Elizabeth Youngstown Hospital
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Telecommunications Operator - St. Elizabeth Youngstown Hospital
role at
Bon Secours Mercy Health
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Shift/Schedule
Full Time - Scheduled for 40 Weekly Hours
Shift Times - Rotating
Weekends & Holidays - As Required
Summary of Primary Function/General Purpose of Position Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Essential Functions
Operate computerized telephone console to assure efficient communications; determine the reason for the customer’s contact (both internal and external) and facilitate communications by answering calls promptly and forwarding calls to appropriate locations.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Monitor, assign and replace pagers for staff.
Perform a broad scope of technical operations of the telecommunications system including coordinating with departments for telephone repairs, moves and/or changes; ensuring callers are instructed on procedures for voice mail, paging, help desk questions; maintaining all paging equipment and emergency radios; maintaining physician log sheets and daily emergency activity log book.
Notify hospital staff of all emergency and critical situations and respond immediately following established procedures and protocols.
Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms, and notify local police and/or fire when necessary.
Summons/dispatch/page all necessary personnel in emergency situations (Code Blue, Trauma, Respiratory, RRT, etc.) and record in a daily journal.
Act as an answering service for several departments by locating and paging personnel.
Education / Work Experience
High School Diploma / GED (Required)
One year of experience as a Telecommunications / Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
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Telecommunications Operator - St. Elizabeth Youngstown Hospital
role at
Bon Secours Mercy Health
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Shift/Schedule
Full Time - Scheduled for 40 Weekly Hours
Shift Times - Rotating
Weekends & Holidays - As Required
Summary of Primary Function/General Purpose of Position Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Essential Functions
Operate computerized telephone console to assure efficient communications; determine the reason for the customer’s contact (both internal and external) and facilitate communications by answering calls promptly and forwarding calls to appropriate locations.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Monitor, assign and replace pagers for staff.
Perform a broad scope of technical operations of the telecommunications system including coordinating with departments for telephone repairs, moves and/or changes; ensuring callers are instructed on procedures for voice mail, paging, help desk questions; maintaining all paging equipment and emergency radios; maintaining physician log sheets and daily emergency activity log book.
Notify hospital staff of all emergency and critical situations and respond immediately following established procedures and protocols.
Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms, and notify local police and/or fire when necessary.
Summons/dispatch/page all necessary personnel in emergency situations (Code Blue, Trauma, Respiratory, RRT, etc.) and record in a daily journal.
Act as an answering service for several departments by locating and paging personnel.
Education / Work Experience
High School Diploma / GED (Required)
One year of experience as a Telecommunications / Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
#J-18808-Ljbffr