Keywords Studios
[Hiring] Japanese Customer Support Agent @Keywords Studios
Keywords Studios, New Bremen, Ohio, United States
Overview
Keywords Studios is hiring a remote Japanese Customer Support Agent. Location: Taiwan. Imagine more for your career in games! At
Keywords Studios , we understand that not everyone has experience in the gaming field, but if you'are armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you! Responsibilities
You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service. You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You will be responding to their inquiries through email and chat, but you won't be taking any phone calls. Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground. Ideal candidate
Excellent Japanese language skills, especially in writing. Fluent and confident communication in Japanese at a JLPT N1 level. Proficient in English and able to use it daily to interact with colleagues. Keywords is a global and diverse company, so English is the common language for collaboration. Available to commute to our Tokyo office when necessary. Familiar with MS Office or Google Suite apps and can use them effectively. Ready to work full-time, 5 days a week, which may include weekend days (Saturday and Sunday) as well as shifts availability. Optional
Some previous experience in Customer Service is a plus, but not required as we provide full training. Passion for video games is a plus, but not crucial. Recruitment process
Interview
via MS Teams with one of our recruiters (remote). Online language assessment
(Japanese and English) to better evaluate your written skills; you’ll receive an invitation email in your inbox. Privacy and compliance
Our recruitment process is fully online and remote. By applying, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at the keywordsstudios.com site. Requirements
Ability to work shift from 19:00 - 03:00 Taiwan Standard Time (GMT+8) Benefits
No Make-up Workday for Bridged Holidays Annual Health Check-Up Subsidy Employee Assistance Program Festival Holidays Gift or Vouchers Home-Based Working Model About the company COMPANY PROFILE: Established in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords (KWS) is the world’s leading provider of technical and creative services to the global video games market. Our 12,000 employees in 70+ studios in 26 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers.
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Keywords Studios is hiring a remote Japanese Customer Support Agent. Location: Taiwan. Imagine more for your career in games! At
Keywords Studios , we understand that not everyone has experience in the gaming field, but if you'are armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you! Responsibilities
You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service. You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You will be responding to their inquiries through email and chat, but you won't be taking any phone calls. Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground. Ideal candidate
Excellent Japanese language skills, especially in writing. Fluent and confident communication in Japanese at a JLPT N1 level. Proficient in English and able to use it daily to interact with colleagues. Keywords is a global and diverse company, so English is the common language for collaboration. Available to commute to our Tokyo office when necessary. Familiar with MS Office or Google Suite apps and can use them effectively. Ready to work full-time, 5 days a week, which may include weekend days (Saturday and Sunday) as well as shifts availability. Optional
Some previous experience in Customer Service is a plus, but not required as we provide full training. Passion for video games is a plus, but not crucial. Recruitment process
Interview
via MS Teams with one of our recruiters (remote). Online language assessment
(Japanese and English) to better evaluate your written skills; you’ll receive an invitation email in your inbox. Privacy and compliance
Our recruitment process is fully online and remote. By applying, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at the keywordsstudios.com site. Requirements
Ability to work shift from 19:00 - 03:00 Taiwan Standard Time (GMT+8) Benefits
No Make-up Workday for Bridged Holidays Annual Health Check-Up Subsidy Employee Assistance Program Festival Holidays Gift or Vouchers Home-Based Working Model About the company COMPANY PROFILE: Established in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords (KWS) is the world’s leading provider of technical and creative services to the global video games market. Our 12,000 employees in 70+ studios in 26 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers.
#J-18808-Ljbffr