Lane Regional Medical Center
Communications Operator - FT
Lane Regional Medical Center, Zachary, Louisiana, United States, 70791
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Duties/Responsibilities
When operator working in capacity of PBX operator they will answer the switchboard using script provided in a timely manner, maintain a current patient list. Refer to the computer to locate employees and their current extensions for correct placement of calls. Provides several distinct clerical functions including acting as receptionist as needed. Responsible for paging emergency codes, paging/beeping employees or patients as requested when functioning as PBX operator. Displays information sign when auxiliary desk is not manned. Day shift PBX operator alphabetizes, ensures all Outpatient Registration charts are received daily, check for accuracy of patient/guarantor for correct spelling and punctuation, insurance name, group & policy number using insurance card copy and forwards to business office Maintain phone log books documenting all calls. Documenting date and time of call, caller name, patient name, complaint/message, doctor name, patient doctor name if other than doctor on call, number of attempts and method used to deliver message, time message delivered and initials. Makes "Daily On Call Schedule" daily. Makes Doctors "On Call Schedule" monthly completing by the 20th of the month and sending out of by the 25th of the month Assists with on the job training of new employees. Relieves PBX/CC for breaks and lunches daily. Accepts and performs additional duties not listed in job description but necessary for the smooth operation of the Communication Center. Keeps Abreast of all memos by daily reading and/or acknowledging office automation mail. Evening shift CC operator is responsible for inputting precept letter information in process an account. Day Shift CC operator is responsible for ordering supplies for both units. Required Skills/Abilities
Typing and general office skills Ability to communicate with public in a prompt, efficient, courteous manner Good speaking voice Must be available to work various shifts, including weekends and holidays Professional appearance Education and Experience
High school or equivalent Telephone answering service and/or PBX experience desired Physical Requirements
Frequent sitting and walking Must be able to lift up to 50 pounds at times Seniority level
Entry level Employment type
Full-time Job function
Advertising Industries
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When operator working in capacity of PBX operator they will answer the switchboard using script provided in a timely manner, maintain a current patient list. Refer to the computer to locate employees and their current extensions for correct placement of calls. Provides several distinct clerical functions including acting as receptionist as needed. Responsible for paging emergency codes, paging/beeping employees or patients as requested when functioning as PBX operator. Displays information sign when auxiliary desk is not manned. Day shift PBX operator alphabetizes, ensures all Outpatient Registration charts are received daily, check for accuracy of patient/guarantor for correct spelling and punctuation, insurance name, group & policy number using insurance card copy and forwards to business office Maintain phone log books documenting all calls. Documenting date and time of call, caller name, patient name, complaint/message, doctor name, patient doctor name if other than doctor on call, number of attempts and method used to deliver message, time message delivered and initials. Makes "Daily On Call Schedule" daily. Makes Doctors "On Call Schedule" monthly completing by the 20th of the month and sending out of by the 25th of the month Assists with on the job training of new employees. Relieves PBX/CC for breaks and lunches daily. Accepts and performs additional duties not listed in job description but necessary for the smooth operation of the Communication Center. Keeps Abreast of all memos by daily reading and/or acknowledging office automation mail. Evening shift CC operator is responsible for inputting precept letter information in process an account. Day Shift CC operator is responsible for ordering supplies for both units. Required Skills/Abilities
Typing and general office skills Ability to communicate with public in a prompt, efficient, courteous manner Good speaking voice Must be available to work various shifts, including weekends and holidays Professional appearance Education and Experience
High school or equivalent Telephone answering service and/or PBX experience desired Physical Requirements
Frequent sitting and walking Must be able to lift up to 50 pounds at times Seniority level
Entry level Employment type
Full-time Job function
Advertising Industries
Advertising Services
#J-18808-Ljbffr