Irvine Company
Community Manager ($92,100 - $126,600)
Irvine Company, Irvine, California, United States, 92713
Position Summary
The Community Manager will oversee Deerfield, Windwood Glen, and Windwood Knoll, and is responsible for leading all phases of the operation of the communities, including leadership and development of the onsite team, financial performance, resident relations, and community preservation and aesthetics.
Key Responsibilities
Creates a customer‑service‑focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns, leads by example, and ensures a proactive approach is adopted for all key customer touch points.
Responsible for training, onboarding, and development of all team members with a focus on employee engagement and retention. Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
Actively coaches the leasing process; may oversee a leasing manager at larger communities.
Builds relationships with internal and external customers to provide best‑in‑class service.
Effectively communicates strategic business practices with leaders within the community to ensure efficiency and consistency.
Manages financial performance of the property to include accountability for budget variances, provides input for budget and forecast planning, and identifies opportunities to increase revenue.
Ensures the condition and quality of the communities meet the Irvine Company standards at all times.
Develops and manages resident communications.
Anticipates resident‑relations challenges and demonstrates problem‑solving skills when concerns arise.
Monitors/evaluates key metrics for the community and ensures plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTVs, NPS, social‑media feedback and follows up as needed.
Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
Ensures healthy collaboration and partnership with other departments within Apartments and across divisions.
Regularly updates competitive data to help inform pricing decisions and communicates findings to GM/Senior Director and Revenue Manager.
Partners with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects.
Partners with ICAD to ensure customer‑service standards and operational KPIs are achieved during ongoing reinvestment projects.
Smaller Communities
May be responsible for leading the leasing function to achieve and/or exceed occupancy/availability goals, including coaching on the leasing process.
Larger Communities
Collaborates with the leasing manager to achieve and/or exceed occupancy/availability goals.
Minimum Qualifications / Other Expectations
High school diploma.
Two years of management experience in a customer‑service environment; leasing experience preferred.
Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.
Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
Occasional travel required.
On‑call as needed for after‑hours emergencies.
Ability to work evenings, weekends and holidays.
Community Details Communities of Responsibility: Deerfield Neighborhood - All Comm Unit Count: 732
Compensation Base Pay Range: $92,100.00 - $126,600.00. Actual placement within this range may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The Company also offers competitive benefits for full‑time employees, including paid time off, matching 401(k), and health benefits.
About Us Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Key Responsibilities
Creates a customer‑service‑focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns, leads by example, and ensures a proactive approach is adopted for all key customer touch points.
Responsible for training, onboarding, and development of all team members with a focus on employee engagement and retention. Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
Actively coaches the leasing process; may oversee a leasing manager at larger communities.
Builds relationships with internal and external customers to provide best‑in‑class service.
Effectively communicates strategic business practices with leaders within the community to ensure efficiency and consistency.
Manages financial performance of the property to include accountability for budget variances, provides input for budget and forecast planning, and identifies opportunities to increase revenue.
Ensures the condition and quality of the communities meet the Irvine Company standards at all times.
Develops and manages resident communications.
Anticipates resident‑relations challenges and demonstrates problem‑solving skills when concerns arise.
Monitors/evaluates key metrics for the community and ensures plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTVs, NPS, social‑media feedback and follows up as needed.
Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
Ensures healthy collaboration and partnership with other departments within Apartments and across divisions.
Regularly updates competitive data to help inform pricing decisions and communicates findings to GM/Senior Director and Revenue Manager.
Partners with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects.
Partners with ICAD to ensure customer‑service standards and operational KPIs are achieved during ongoing reinvestment projects.
Smaller Communities
May be responsible for leading the leasing function to achieve and/or exceed occupancy/availability goals, including coaching on the leasing process.
Larger Communities
Collaborates with the leasing manager to achieve and/or exceed occupancy/availability goals.
Minimum Qualifications / Other Expectations
High school diploma.
Two years of management experience in a customer‑service environment; leasing experience preferred.
Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.
Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
Occasional travel required.
On‑call as needed for after‑hours emergencies.
Ability to work evenings, weekends and holidays.
Community Details Communities of Responsibility: Deerfield Neighborhood - All Comm Unit Count: 732
Compensation Base Pay Range: $92,100.00 - $126,600.00. Actual placement within this range may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The Company also offers competitive benefits for full‑time employees, including paid time off, matching 401(k), and health benefits.
About Us Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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