TELUS Digital
Associate Digital Marketing Manager
TELUS Digital, Durham, North Carolina, United States, 27703
Job Overview
As an Associate Digital Marketing Manager, you’ll support complex business and technical integrations and impact our clients’ products through data‑driven decisions. You’ll be an integral part of helping our clients meet their business goals as we launch their digital marketing campaigns.
Location & Flexibility This role will maintain an in‑office presence in a hybrid capacity in our Boston (MA), Charlottesville (VA), Columbus (OH), Durham (NC) office.
Responsibilities
Support complex strategy and execution projects across a variety of client apps and tools in the MarTech landscape, such as Braze, Adobe Experience Platform, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh.
Help provide ongoing coaching and mentorship through documentation and training.
Collaborate on discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks and tactics.
Drive client success and satisfaction by joining ongoing marketing service engagements with clients, including push and email campaigns, outcomes‑based analytics, and data reporting to demonstrate ROI.
Provide feedback to internal teams on creative asset and content development.
Resolve a wide range of customer inquiries from basic education to technical operations.
Develop and launch multi‑channel marketing strategies to improve engagement, conversion, and retention metrics.
Collaborate with technology vendors to develop customized marketing solutions for clients.
Analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance.
Qualifications
1–2+ years of professional experience in a client‑facing marketing strategy role.
Demonstrated proficiency in deploying campaigns in Braze and other customer engagement platforms.
Experience successfully developing and supporting multi‑phase projects with diverse stakeholders.
Ability to collaborate on diverse, cross‑functional teams.
Excellent written and verbal communication skills.
Proficiency in HTML/CSS for emails, landing pages, content cards, and in‑app messages.
Experience planning and deploying integrated digital marketing or communications campaigns to drive acquisition, increase retention, or improve customer long‑term value.
Extensive knowledge of data‑driven marketing practices: audience segmentation, personalization, retargeting, exclusions, etc.
Ability to present complex ideas to clients and team members in a compelling and energetic way.
Empathetic to client needs and capable of finding solutions when problems arise.
Benefits
Healthcare benefits – Medical, Vision, Dental
401(k) matching
Employee Share Purchase Plan
Competitive PTO policy
Employee Assistance Program (EAP)
Life & Disability Insurance
And more!
Equal Opportunity & Privacy At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.
Salary $70,000 – $94,000 USD per year
Seniority Level Entry level
Employment Type Full‑time
Job Function Marketing and Sales
Industry IT Services and IT Consulting
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Location & Flexibility This role will maintain an in‑office presence in a hybrid capacity in our Boston (MA), Charlottesville (VA), Columbus (OH), Durham (NC) office.
Responsibilities
Support complex strategy and execution projects across a variety of client apps and tools in the MarTech landscape, such as Braze, Adobe Experience Platform, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh.
Help provide ongoing coaching and mentorship through documentation and training.
Collaborate on discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks and tactics.
Drive client success and satisfaction by joining ongoing marketing service engagements with clients, including push and email campaigns, outcomes‑based analytics, and data reporting to demonstrate ROI.
Provide feedback to internal teams on creative asset and content development.
Resolve a wide range of customer inquiries from basic education to technical operations.
Develop and launch multi‑channel marketing strategies to improve engagement, conversion, and retention metrics.
Collaborate with technology vendors to develop customized marketing solutions for clients.
Analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance.
Qualifications
1–2+ years of professional experience in a client‑facing marketing strategy role.
Demonstrated proficiency in deploying campaigns in Braze and other customer engagement platforms.
Experience successfully developing and supporting multi‑phase projects with diverse stakeholders.
Ability to collaborate on diverse, cross‑functional teams.
Excellent written and verbal communication skills.
Proficiency in HTML/CSS for emails, landing pages, content cards, and in‑app messages.
Experience planning and deploying integrated digital marketing or communications campaigns to drive acquisition, increase retention, or improve customer long‑term value.
Extensive knowledge of data‑driven marketing practices: audience segmentation, personalization, retargeting, exclusions, etc.
Ability to present complex ideas to clients and team members in a compelling and energetic way.
Empathetic to client needs and capable of finding solutions when problems arise.
Benefits
Healthcare benefits – Medical, Vision, Dental
401(k) matching
Employee Share Purchase Plan
Competitive PTO policy
Employee Assistance Program (EAP)
Life & Disability Insurance
And more!
Equal Opportunity & Privacy At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.
Salary $70,000 – $94,000 USD per year
Seniority Level Entry level
Employment Type Full‑time
Job Function Marketing and Sales
Industry IT Services and IT Consulting
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