USAA is hiring: Senior Business Process Owner - Claims User Experience Optimizat

Why Choose USAA? At USAA, we are driven by our mission to empower our members towards financial security with competitive products, exceptional service, and trusted advice. We aim to be the leading choice for the military community and their families. Join us for a fulfilling career at USAA, where our core values of honesty, integrity, loyalty, and service guide our interactions with one another and with our members. Be a part of something truly special and impactful.

The Opportunity:

We are looking for a dedicated Senior Business Process Owner in Claims User Experience Optimization. This role offers a flexible work environment, requiring the individual to work in-office 4 days per week. You can be based in any of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Note that relocation assistance is not available for this position.

What You'll Do:

• Plan, direct, and coordinate activities for complex processes including problem definition, requirements evaluation, design, testing, and implementation of business processes.
• Understand operating objectives, business rules, performance requirements, risks, and controls to minimize failures and maximize process efficiency.
• Support the alignment of processes to overall experience strategy and vision.
• Develop and implement strategic, customer-specific business process programs aligned with enterprise goals.
• Utilize expert knowledge to enhance business deliverables and capabilities to improve performance.
• Manage process performance through key performance indicators and inform stakeholders of any deficiencies or risks.
• Identify and align controls to mitigate operational and compliance risks.
• Create communication plans for internal stakeholders and customers, ensuring proactive engagement.
• Leverage reporting and analytics to measure process and project performance, driving operational efficiencies.
• Stay updated on emerging technologies to lead continuous improvement efforts.
• Mentor team members and business partners in process improvement initiatives.
• Analyze data to inform business decisions and enhance claims processes.

What You Have:

• Bachelor's degree, or 4 years of relevant experience may substitute for a degree.
• 6 years of experience in business process execution, consulting, or process optimization.
• Proven application of quality management, process improvement, and problem-solving methodologies.
• Hands-on experience with process mapping, modeling, and documentation validation.
• Demonstrated experience with Lean, Business Process Management, or similar methodologies.
• Adept in utilizing various systems for data analysis.

What Sets You Apart:

• Deep understanding of P&C Claims processes.
• 2+ years of managerial experience in Claims Operations.
• Experience with Guidewire ClaimCenter and core insurance systems.
• Proficient in managing complex projects with significant business impacts.
• Strong skills in cross-functional leadership and stakeholder communication.
• Ability to translate complex problems into actionable insights.
• Experience with evaluating tech opportunities and implementing solutions.
• Proficiency in using data analytics to support business decisions.
• Demonstrated leadership in driving large initiatives.
• Familiarity with Safe Agile methodologies.

Compensation:

The salary range for this position is $93,770 - $179,240, based on experience and market data. Employees may also qualify for pay incentives based on individual and corporate performance.

Benefits:

At USAA, our employees enjoy comprehensive benefits to support their physical, financial, and emotional wellness, including medical, dental, and vision plans, 401(k), pension, life insurance, parental leave, adoption assistance, paid time off, volunteer hours, and wellness programs. We also offer career development support and continuing education opportunities.

This position will remain open until filled; thus, interested candidates are encouraged to apply as soon as possible. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.