National Spine & Pain Centers is hiring: Communication Center Representative - B

Join to apply for the Communication Center Representative - Bilingual role at National Spine & Pain Centers.

This is a full‑time, on‑site Call Center Representative position that requires bilingual English/Spanish skills. The representative reports to the Center Manager and works Monday‑Friday 7:30 am–4:00 pm. It is a Clinical role with a Non‑Exempt status.

For more than 30 years, NSPC affiliated physicians have pioneered the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly one million patient visits per year, NSPC is the healthcare brand most trusted for access to pain relief providers.

What We Offer

• Paid time off (PTO) & 8 company paid holidays.
• Tuition reimbursement.
• 401k with employer matching.
• Competitive health, vision, and dental benefits.
• Employer paid long‑term disability benefits.
• Pet wellness coverage, legal assistance, and identity protection.

Requirements

• High school diploma or GED equivalent, required.
• Minimum of one (1) year of customer service experience, required.
• High call volume experience, required.
• Working knowledge of medical office referrals and authorization processes and insurance verification, required.
• Working knowledge of medical terminology, CPT and ICD‑10 coding, required.
• Working knowledge of registration requirements and HIPAA regulatory requirements, required.
• Proficiency in Electronic Medical Records (EMR) system and Microsoft Office.
• Must be authorized to work in the United States and not require work‑authorization sponsorship by the company now or in the future.
• Must have a satisfactory background check inclusive of criminal, employment reference, education, and social security.

Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply.

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.