Archdiocese of San Antonio Careers is hiring: Refugee Health Promotion Case Mana

Refugee Health Promotion Case Manager – Archdiocese of San Antonio Careers

Location: 5315 Summit Pkwy, San Antonio, TX 78228

Work Hours: 8:30 a.m. – 5:00 p.m.

Workdays: Monday – Friday (weekends/evenings as needed)

Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Job Summary: Under the supervision of the Refugee Health Promotion Program Supervisor, the Case Manager is responsible for ensuring that Health and Wellness services are provided in a planned, effective, and timely manner to eligible clients. The Case Manager provides outreach, education, and support services to meet individual client needs and contributes to participants’ health and wellness. Other duties include representing the department and Catholic Charities in San Antonio and Bexar County.

Position Responsibilities

• Conduct comprehensive intake assessments to identify clients’ health needs, barriers to care, and social support requirements, and develop individualized service plans to promote access to healthcare and community resources.
• Maintain accurate and up-to-date client files, including intake paperwork, assessments, and other required documentation.
• Provide education and support services to assist clients on how to navigate and access specialized care in their communities.
• Provide a culturally and linguistically appropriate orientation, ensuring a respectful and supportive transition into the community through qualified interpretation and translation services.
• Develop and implement methods to identify those in need of services.
• Research and promote health awareness campaigns to encourage preventive health.
• Complete all required professional development assignments in a timely manner.
• Be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhere to safety training and protocols daily, taking precautionary measures to ensure the safety and well-being of self and others.
• Protect the confidentiality of any information or material obtained in service, including client names and information, services rendered, donor names and gifts, internal and external investigations, and financial information.
• Adhere to the Code of Conduct and Faith and Morals.
• Take a solution-oriented approach in interactions and endeavors, promoting teamwork and commitment to the mission and vision of the organization.
• Other duties as assigned by the Program Supervisor.

Competencies

• Building Collaboration
• Communication
• Critical Thinking
• Customer Service
• Results Oriented

Minimum Qualifications

• High school diploma or equivalent.
• A minimum of two years’ experience working in a health and wellness or social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations.

License and Credentials

• Reliable transportation.
• Valid driver’s license.
• Valid vehicle liability insurance.Must be 21 years of age.
• Must have a clean driving record.
• Bilingual (Language preference: Pashto).

Minimum Knowledge and Skills

• Knowledge of Program Manuals and Operational Guidelines.
• Knowledge of client files documentation and record keeping.
• Skilled in computer techniques, various software, email, and internet.
• Ability to work in a culturally sensitive way with people of various backgrounds.
• Ability to maintain appropriate ethical boundaries and professional client relationships.
• Detail oriented, organized, self‑motivated, able to work independently and as part of a team.
• Good written and verbal communication skills.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require other tasks. This is a grant‑funded position and salary is dependent on funding availability. The position can be eliminated at any time due to lack of funding.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Religious Institutions