Senior UX Content Designer – AT&T
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Job Description
At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Primary Responsibilities
- Take content from concept to publication, implementing AT&T digital experience standards and business objectives.
- Review and collaborate on design wireframes and comps to deliver the best customer experiences.
- Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone.
- Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.
Core Competencies & Requirements
- Bachelor's degree in English, communications, journalism, or equivalent experience.
- Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.
- Five+ years’ mid‑level experience in UX writing or content design for a consumer audience, with some experience managing content projects independently.
- Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
- Five+ years’ experience writing UX for digital spaces (e.g., e‑commerce sales flows, mobile apps, support articles, account management flows).
- Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
- Experience writing or editing microcopy, including error messages, button labels, or status messages.
- Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
- Agile or development cycle experience (one+ year preferred).
- Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
- Experience with conversation design a plus.
Education & Experience
Bachelor’s degree (BS/BA) desired. 3+ years of related experience. Certification is required in some areas.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
- AT&T internet and AT&T phone
Weekly Hours
40
Time Type
Regular
Location
Bothell, Washington
Salary Range
$116,700.00 – $196,100.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.