Audio Video & Integration Service Technician Job at ProSource in Bluffton

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Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Projects

Projects are primarily in residential environment.

Role

Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail‑oriented, customer‑friendly AV and network systems trouble‑shooter to join one of the elite AV companies of the south east. This role, as part of CAV's service team, will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.

Responsibilities

Responsibilities include both on‑site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining CAV Integrated Home's record of exemplary service.

Qualifications

• Extensive knowledge of AV and network systems.
• Strong interpersonal and customer service skills.
• Extensive experience installing and servicing most low‑voltage systems.
• Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.
• Good driving record.
• Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming.
• Good ability to troubleshoot advanced low‑voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client‑side services such as streaming.
• Maintain professional appearance and calm demeanor in tough situations.
• Ability to lift and carry up to 50 pounds and experienced working with power tools.
• Experience with remote service systems such as Bluebolt, Ubiquity, OvrC a plus.
• Experience with Control4, Crestron, and URC a plus.
• Industry certification from CEDIA, Infocomm, ISF or similar a plus.

Benefits (duplicate)

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

The Person

• Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
• Previous experience as Audio/Video Lead technician or A/V Home Automation technician.
• Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; experience installing network hardware and terminating network cabling.
• Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge.
• High level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees.
• Ability to lift and carry up to 50 pounds and experienced working with power tools.
• A good driving record is necessary.

If you are keen on joining this exciting, forward‑thinking company and taking the next step in your career, then please attach your resume to this posting.