Bose Corporation is hiring: Customer & Business Operations Manager – Audio Techn

Customer & Business Operations Manager – Audio Technology

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At Bose Corporation, we believe sound is the most powerful force on earth. For over 60 years, we have built a company based on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Bose's Technology Licensing Division empowers strategic partners with cutting‑edge audio and signal processing technologies, fostering innovation and delivering unparalleled audio experiences. Our mission is to elevate audio standards across diverse industries, creating mutually beneficial partnerships to strategic partners and their consumers.

Job Details

Location: Framingham, MA; Atlanta, GA; Detroit, MI
Job Type: Full‑Time

Job Summary

The Customer and Business Operations Manager will be responsible for the design, development, and deployment of the customer operations (contracting, implementation, and billing) along with the business operations associated with our Audio Technology business unit. This role requires customer obsession, an ability to lead and execute with excellence, strong problem solving and design skills, excellent communication, and the ability to work collaboratively with cross‑functional teams in a high‑growth environment.

Key Responsibilities

• Lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives.
• Lead the design and development of customer-facing processes from contracting through support.
• Develop and maintain detailed project plans, timelines, and status reports.
• Coordinate with internal teams (e.g., business development, product management, engineering, legal, business services) to ensure alignment and successful project execution.
• Conduct client meetings to gather requirements, provide updates, and address any concerns.
• Identify and mitigate potential risks and issues throughout the program.
• Ensure all project deliverables meet quality standards and client expectations.
• Manage key operational aspects of technology licensing relationships including account risk review, account setup, SKU creation, and customer volume/revenue reporting.
• Conduct project retrospectives to gather stakeholder feedback and drive process improvements.
• Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
• 5+ years of experience in project management or implementation roles.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in project management software (e.g., MS Project, JIRA).
• Problem‑solving skills and attention to detail.

Preferred Qualifications

• PMP or similar project management certification.
• Experience in audio technologies.
• Familiarity with HubSpot, JIRA, SharePoint, and Confluence.

Compensation & Benefits

The hiring range for this position in the primary work location of Atlanta, GA is: $135,000–$185,625. The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount.

EEO Statement

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s "Know Your Rights: Workplace discrimination is illegal" Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to applicant_disability_accommodationrequest@bose.com. Please include "Application Accommodation Request" in the subject of the email.