Operator-Emergency Communication Center FT, Nights Job at Prisma Health in Colu

Operator-Emergency Communication Center FT, Nights

Join to apply for the Operator-Emergency Communication Center FT, Nights role at Prisma Health.

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for managing and facilitating critical communication functions across the organization to ensure seamless coordination of emergency and non-emergency operations. Serves as the central point for routing, monitoring, and maintaining communication systems, including radio, telephony, paging, and digital platforms.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
• Answer incoming Emergency Medical Services (EMS) radios and phones and route calls to appropriate patient care area. Place appropriate priority on calls received. Communicate all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitor helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.
• Communicate with customers, including community EMS and system personnel. Act as liaison between EMS and system. Collaborate with EMS medics and clinical staff in determining trauma level, appropriate code activations, and patient placement.
• Ensure accurate documentation of communication logs, messages, and incident details.
• Support internal and external stakeholders by relaying critical information in a timely and professional manner.
• Record patient data in Carepoint workstation and electronic medical records (EMR). Record radio and phone conversations for performance improvement purposes.
• Initiate alerts through Red Alert system for code activations. Update alerts with required information when needed.
• Perform other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Job related coursework beyond high school.
• Experience - Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.

In Lieu Of

• In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Knowledge of office equipment (fax/copy machine).
• Proficient computer skills (word processing, spreadsheets, database, data entry).
• Technical knowledge.
• Attention to detail.
• Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.

Work Shift

Night (United States of America)

Location

10 Medical Park Rd Richland

Facility

7001 Corporate

Department

70019519 Midlands Communication Center

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.