Frederick County Government, Maryland is hiring: Library Technician in Frederick

Join the vibrant, community-minded team at Frederick County Public Libraries (FCP). We are seeking a creative, energetic, and visionary individual to provide comprehensive library services to patrons in two locations: C. Burr Artz Public Library and Urbana Regional Library. The position is part‑time, 18 hours per week, scheduled to work days, evenings, and weekends according to FCPL’s operating schedule. It is a non‑exempt role with no benefits, except enrollment in the Maryland State Teacher’s Pension Plan and Employee Sick and Safe Leave. Residents of Frederick County are encouraged to apply.

Essential Duties And Job Responsibilities

• Provide strong and effective customer service, exhibiting patience and courtesy while staffing the desk, including check‑in and check‑out of FCPL materials.
• Assist patrons of all ages with information questions, reader’s advisory requests, and assistance with using library technologies and electronic content.
• Assist patrons in using computerized and print information sources and direct them to other appropriate sources.
• Maintain general knowledge of branch collections, resources, and current literature.
• Present pre‑planned programs for children, teens, and adults as needed.
• Perform basic bibliographic searches related to interlibrary loan requests and reserves.
• Explain FCPL policies and services to patrons and refer difficult questions to the supervisor.
• Assist with general maintenance of branch collections.
• Prepare and maintain displays to promote reading and FCPL services.
• Circulate FCPL materials (check‑out and return) and perform other basic clerical duties related to circulation.
• May perform duties as a Passport Acceptance Agent, including executing passport applications.
• Participate in outreach events to promote library services.
• Attend related workshops, meetings, and learning opportunities.
• Perform other related duties as required.

Qualifications And Requirements

• High school graduation or equivalent.
• Minimum two years of customer‑service work experience directly with the public in a high‑traffic setting.
• Word‑processing and/or data‑entry experience or training.

Knowledge, Skills, and Abilities

• Knowledge of public library practices and procedures.
• Knowledge of research techniques and general readers’ interest.
• Working knowledge of social media tools and ability to effectively communicate online.
• Knowledge of standard computer applications and devices, including tablets, mobile devices, and downloadable e‑format materials.
• Strong internal and external customer‑service ability, including patience, tact, and courtesy.
• Strong spoken and written communication skills in English.
• Ability to become certified as a Passport Acceptance Agent within 180 days of hire and maintain certification.
• Ability to access and utilize FCPL’s computerized systems and the Internet, and provide instruction to customers and staff.
• Ability to organize work, problem‑solve, determine priorities, decide, and complete duties with minimal supervision.
• Ability to prioritize, meet deadlines, and manage time in a busy environment.
• Ability to demonstrate creativity, flexibility, positive attitude, and good judgment.
• Ability to identify strengths and weaknesses of alternative solutions.
• Ability to develop and maintain effective working relationships with patrons, co‑workers, and the general public.

Preference May Be Given For

• Six months of work experience in a public, academic, or school library.
• Additional years of customer‑service work experience.
• Current Frederick County Public Library employee.

Physical Requirements / Working Conditions

• Constant reaching; frequently sitting, walking, lifting up to 20 pounds; occasionally stooping, kneeling, crouching.
• Constantly indoors.
• During outreach programs and events: frequently working outdoors; working in hot temperatures above 100 °F, cold temperatures below 32 °F, and walking on uneven ground.

Additional Information / Examination Process

• Ability to provide own transportation to meetings, workshops, and various branch libraries as needed.
• Available for varied workdays and hours within the FCPL operating schedule.

Examination Process (may include)

• An evaluation of training and experience.
• One or more interviews.

Equal Employment Opportunity Statement

Frederick County Public Libraries (FCPL) is an equal opportunity employer. Frederick County Government values diversity and strives to ensure equal opportunities for its workforce, applicants, and community members. Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources at Recruitment@FrederickCountyMD.gov.

Benefits

• Maryland State Teacher’s Pension System participation.
• Employee Sick and Safe Leave.
• Section 457 Deferred Compensation Plan.