Goldman Sachs Group, Inc.
AWM, Marcus by Goldman Sachs, Customer Communications Operations, Analyst - Rich
Goldman Sachs Group, Inc., Richardson, Texas, United States, 75080
AWM, Marcus by Goldman Sachs, Marketing - Customer Communications Operations, Analyst - Richardson
Job Description
ASSET & WEALTH MANAGEMENT
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data and design.
MARCUS BY GOLDMAN SACHS
The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
RESPONSIBILITIES AND QUALIFICATIONS
The ideal candidate will support the execution of all Marketing, Servicing and Regulatory communications for the Marcus Savings business. The candidate will be responsible for the operations and deployment of new customer communications (direct mail and email) and monitor delivery and enhancement of existing communications in a timely and accurate manner. This means interpreting communication requirements, setting up workflows and segmentation lists, HTML edits for emails, rigorous campaign testing for accuracy, and working with stakeholder teams to ensure there’s input and alignment. The candidate will also work with external vendors embedded in our processes to support communication deployment. This role will require reviewing existing deployment processes and SOPs and identifying areas to improve speed to market or reduce operational risk, partnering closely with Business Controls teams.
The ideal candidate is resourceful, detail‑oriented, intrinsically motivated, and is able to work effectively as part of a team in a fast‑paced and dynamic environment, including with Creative Services, Marketing, Product Management, Legal, Compliances, and Contact Center teams. The candidate is inherently a critical thinker and problem solver, possessing the ability to look thoughtfully at communications and understand the impact decisions will have on the customer’s experience with our products.
This role is available for a 2026 start.
Work with Head of Comms Execution to create a communications execution calendar and project manage all work in the team queue; maintain this calendar on an ongoing basis.
Partner with customer retention counterparts to define campaign requirements for net new communications.
Work closely with technology and product partners to troubleshoot and enhance our communications.
Build, test, and launch customer communications for both direct mail and email programs to meet business goals and compliance requirements.
Build and maintain relationships across various functional teams to enable ongoing collaboration (Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, Business Controls etc.).
Develop clear KPI reporting to ensure growth and operational targets are met; identify emerging trends or risks.
Manage third party vendors for deployment of communication and account fulfillment activities.
Basic Requirements:
Experience collaborating cross‑functionally to support business goals and requirements
Experience with data query language (e.g. Structured Query Language/SQL)
Strong quantitative and data analytical skills to monitor and identify trends or risks
Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
2+ years work experience (Financial Services, Consumer / Retail Banking experience a plus)
1+ years experience with communication automation tools and/or CRM systems (Braze, Marketo, Adobe Campaign, Pardot a plus)
Proficiency in JIRA, SharePoint, Excel (Macros, Pivot table, V‑lookups, PowerPoint, basic HTML required)
Proven record of building and adhering to processes to ensure efficiency
Experience managing external vendors
Excellent written and verbal communication skills
Ability to interact with all personnel levels of the organization
Ability to adapt to new changes and new challenges
Ability to communicate requirements for consumption by Technology
Desired Characteristics:
Strong project management background with the ability to determine and communicate prioritization
Self‑starter with a strong sense of urgency and ability to perform under tight timelines
Strong organization, communication and critical thinking skills
Strong attention to detail and quick learner
Ability to effectively manage complex and/or multiple projects to completion on time autonomously
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Job Info
Locations Richardson, Texas, United States
Benefits at Goldman Sachs We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices.
Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).
Child Care We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Read more about the full suite of class‑leading benefits our firm has to offer.
#J-18808-Ljbffr
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data and design.
MARCUS BY GOLDMAN SACHS
The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
RESPONSIBILITIES AND QUALIFICATIONS
The ideal candidate will support the execution of all Marketing, Servicing and Regulatory communications for the Marcus Savings business. The candidate will be responsible for the operations and deployment of new customer communications (direct mail and email) and monitor delivery and enhancement of existing communications in a timely and accurate manner. This means interpreting communication requirements, setting up workflows and segmentation lists, HTML edits for emails, rigorous campaign testing for accuracy, and working with stakeholder teams to ensure there’s input and alignment. The candidate will also work with external vendors embedded in our processes to support communication deployment. This role will require reviewing existing deployment processes and SOPs and identifying areas to improve speed to market or reduce operational risk, partnering closely with Business Controls teams.
The ideal candidate is resourceful, detail‑oriented, intrinsically motivated, and is able to work effectively as part of a team in a fast‑paced and dynamic environment, including with Creative Services, Marketing, Product Management, Legal, Compliances, and Contact Center teams. The candidate is inherently a critical thinker and problem solver, possessing the ability to look thoughtfully at communications and understand the impact decisions will have on the customer’s experience with our products.
This role is available for a 2026 start.
Work with Head of Comms Execution to create a communications execution calendar and project manage all work in the team queue; maintain this calendar on an ongoing basis.
Partner with customer retention counterparts to define campaign requirements for net new communications.
Work closely with technology and product partners to troubleshoot and enhance our communications.
Build, test, and launch customer communications for both direct mail and email programs to meet business goals and compliance requirements.
Build and maintain relationships across various functional teams to enable ongoing collaboration (Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, Business Controls etc.).
Develop clear KPI reporting to ensure growth and operational targets are met; identify emerging trends or risks.
Manage third party vendors for deployment of communication and account fulfillment activities.
Basic Requirements:
Experience collaborating cross‑functionally to support business goals and requirements
Experience with data query language (e.g. Structured Query Language/SQL)
Strong quantitative and data analytical skills to monitor and identify trends or risks
Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
2+ years work experience (Financial Services, Consumer / Retail Banking experience a plus)
1+ years experience with communication automation tools and/or CRM systems (Braze, Marketo, Adobe Campaign, Pardot a plus)
Proficiency in JIRA, SharePoint, Excel (Macros, Pivot table, V‑lookups, PowerPoint, basic HTML required)
Proven record of building and adhering to processes to ensure efficiency
Experience managing external vendors
Excellent written and verbal communication skills
Ability to interact with all personnel levels of the organization
Ability to adapt to new changes and new challenges
Ability to communicate requirements for consumption by Technology
Desired Characteristics:
Strong project management background with the ability to determine and communicate prioritization
Self‑starter with a strong sense of urgency and ability to perform under tight timelines
Strong organization, communication and critical thinking skills
Strong attention to detail and quick learner
Ability to effectively manage complex and/or multiple projects to completion on time autonomously
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Job Info
Locations Richardson, Texas, United States
Benefits at Goldman Sachs We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices.
Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).
Child Care We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Read more about the full suite of class‑leading benefits our firm has to offer.
#J-18808-Ljbffr