Trystar
Service Designer
Trystar is at the forefront of advancing electrical power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. Safety and integrity aren’t just buzzwords. They are the north star guiding us as we aspire to wow our customers every day.
Base pay range
$90,000.00/yr - $115,000.00/yr
We are looking for people who believe in our guiding principles and values of:
Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity – We’re honest, transparent, and committed to doing what’s right.
Customer focus – We have relentless focus on our customers and their success.
Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change – We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
In this role you will get to:
Lead the design of service offerings to bring value to our customers
Implement service design strategies that drive innovation and improve the customer experience
Work with cross-functional teams to identify and prioritize customer needs and pain points
Demonstrate systems thinking: understanding how people, processes, and technology interact; capability and gap analysis; service ecosystems
Define and measure key performance indicators (KPIs) to assess the impact of service offerings on business outcomes
Define the process, documentation, training and tools to ensure successful offering execution
Provide process and workshop facilitation, support stakeholder alignment sessions
Provide content for internal communications and customer-facing materials
Job Requirements
Basic Qualifications
Bachelor’s degree in Business, Engineering, or a related field (required).
5+ years of experience as a service designer in a field service and/or professional services environment
Strong knowledge of service design principles and methodologies, including customer journey mapping, service blueprinting, and service prototyping
Ability to thrive in a fast-paced environment
Additional Qualifications
Experience with standards such as NEC, UL, IEC, or IEEE
Familiarity with digital collaboration tools
Understanding of safety documentation (e.g., arc flash labels, lockout/tagout procedures)
Preferred familiarity with commercial/industrial electrical systems, equipment, and terminology (e.g., switchgear, transformers, MCCs, control panels, power distribution)
Exposure to electrical systems environments is a plus
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Manufacturing
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