Harbinger
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About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview The primary purpose of this position is to develop, maintain, and manage all technical service publications that support Harbinger’s dealer network, service partners, and internal teams. Areas of responsibility include—but are not limited to—technical bulletins, field service campaigns, owner’s documentation, service manuals, troubleshooting guides, illustrations, and other service-related publications. The Technical Writer plays a critical role in ensuring Harbinger’s service content is accurate, clear, consistent, and aligned with engineering intent, while meeting legal, safety, and compliance requirements. This role requires deep collaboration with Engineering, Service Engineering, Quality, Manufacturing, and Warranty teams. This position demands exceptional communication skills, technical depth, attention to detail, and the ability to translate complex information into structured, user-friendly documentation for technicians, dealers, and end customers.
What You’ll Do
Develop, write, and maintain technical service publications including technical bulletins, service manuals, troubleshooting guides, repair instructions, recalls, campaigns, and field communications.
Create and maintain owner-facing documents such as Owner’s Manuals, supplemental guides, quick-start materials, and delivery documentation.
Translate engineering specifications, diagnostic procedures, and product changes into accurate, technician-friendly instructions.
Work with Engineering and Service Engineering to gather technical information, validate accuracy, and ensure clarity of all published materials.
Create structured content that is consistent with Harbinger’s editorial standards, style guidelines, and service documentation processes.
Build and manage documentation templates, ensuring repeatable, efficient workflows and consistent formatting across service publications.
Collaborate with Legal, Compliance, and Warranty to ensure publications represent accurate safety, regulatory, and warranty information.
Maintain controlled document revisions and versioning through Harbinger’s document management system.
Interface with Service Engineering to incorporate field learnings, diagnostic insights, and corrective actions into updated documents.
Work closely with Manufacturing Engineering to document installation procedures, serviceability notes, and configuration changes.
Prepare illustrations, diagrams, and step-by-step visuals (or collaborate with illustrators) to enhance technical clarity.
Support training development by providing content, documentation, and visuals for technician certification programs.
Participate in technical reviews, design reviews, and cross-functional product meetings to anticipate documentation needs ahead of release.
Assist with the creation of service tool documentation, special tool instructions, and equipment usage guides.
Publish documents electronically to the service portal and ensure accessibility, searchability, and clarity for service providers.
Perform other related duties or participate in meetings as assigned by management.
What You'll Need
Excellent communicator with superior written, verbal, and technical communication skills.
Proven experience authoring technical documentation in a service, automotive, EV, or mechanical product environment.
Strong analytical and critical-thinking abilities, particularly in interpreting engineering data and translating it into technician-focused content.
Demonstrated capacity for project management with the ability to manage multiple assignments and competing deadlines.
High attention to detail, accuracy, and consistency.
Strong interpersonal skills with the ability to collaborate cross-functionally and “seek to understand” before producing content.
Demonstrated DWYSSWYD mindset (Do What You Say, Say What You Do) with timely follow-up, proactive communication, and accountability.
Advanced proficiency in MS Office Suite; experience with document control systems, illustration tools, or content management systems preferred.
Demonstrated ability to work in a fast-paced, entrepreneurial environment with changing priorities.
Self-motivated, disciplined, and able to work independently with minimal supervision.
Creative and flexible problem solver with the ability to simplify complex technical concepts.
Preferred Qualifications
Direct experience writing documentation for Electric Vehicles (EVs), high-voltage battery systems, or modern vehicle networks (CAN).
Familiarity with industry standards for technical publications (e.g., S1000D or similar structured authoring methodologies).
Experience with illustrated parts catalogs (IPCs) or parts information systems.
Key Benefits & Perks
Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens
California Pay Range $80,000—$110,000 USD
Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition or any other characteristic protected by law.
Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.
Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
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Get AI-powered advice on this job and more exclusive features.
About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview The primary purpose of this position is to develop, maintain, and manage all technical service publications that support Harbinger’s dealer network, service partners, and internal teams. Areas of responsibility include—but are not limited to—technical bulletins, field service campaigns, owner’s documentation, service manuals, troubleshooting guides, illustrations, and other service-related publications. The Technical Writer plays a critical role in ensuring Harbinger’s service content is accurate, clear, consistent, and aligned with engineering intent, while meeting legal, safety, and compliance requirements. This role requires deep collaboration with Engineering, Service Engineering, Quality, Manufacturing, and Warranty teams. This position demands exceptional communication skills, technical depth, attention to detail, and the ability to translate complex information into structured, user-friendly documentation for technicians, dealers, and end customers.
What You’ll Do
Develop, write, and maintain technical service publications including technical bulletins, service manuals, troubleshooting guides, repair instructions, recalls, campaigns, and field communications.
Create and maintain owner-facing documents such as Owner’s Manuals, supplemental guides, quick-start materials, and delivery documentation.
Translate engineering specifications, diagnostic procedures, and product changes into accurate, technician-friendly instructions.
Work with Engineering and Service Engineering to gather technical information, validate accuracy, and ensure clarity of all published materials.
Create structured content that is consistent with Harbinger’s editorial standards, style guidelines, and service documentation processes.
Build and manage documentation templates, ensuring repeatable, efficient workflows and consistent formatting across service publications.
Collaborate with Legal, Compliance, and Warranty to ensure publications represent accurate safety, regulatory, and warranty information.
Maintain controlled document revisions and versioning through Harbinger’s document management system.
Interface with Service Engineering to incorporate field learnings, diagnostic insights, and corrective actions into updated documents.
Work closely with Manufacturing Engineering to document installation procedures, serviceability notes, and configuration changes.
Prepare illustrations, diagrams, and step-by-step visuals (or collaborate with illustrators) to enhance technical clarity.
Support training development by providing content, documentation, and visuals for technician certification programs.
Participate in technical reviews, design reviews, and cross-functional product meetings to anticipate documentation needs ahead of release.
Assist with the creation of service tool documentation, special tool instructions, and equipment usage guides.
Publish documents electronically to the service portal and ensure accessibility, searchability, and clarity for service providers.
Perform other related duties or participate in meetings as assigned by management.
What You'll Need
Excellent communicator with superior written, verbal, and technical communication skills.
Proven experience authoring technical documentation in a service, automotive, EV, or mechanical product environment.
Strong analytical and critical-thinking abilities, particularly in interpreting engineering data and translating it into technician-focused content.
Demonstrated capacity for project management with the ability to manage multiple assignments and competing deadlines.
High attention to detail, accuracy, and consistency.
Strong interpersonal skills with the ability to collaborate cross-functionally and “seek to understand” before producing content.
Demonstrated DWYSSWYD mindset (Do What You Say, Say What You Do) with timely follow-up, proactive communication, and accountability.
Advanced proficiency in MS Office Suite; experience with document control systems, illustration tools, or content management systems preferred.
Demonstrated ability to work in a fast-paced, entrepreneurial environment with changing priorities.
Self-motivated, disciplined, and able to work independently with minimal supervision.
Creative and flexible problem solver with the ability to simplify complex technical concepts.
Preferred Qualifications
Direct experience writing documentation for Electric Vehicles (EVs), high-voltage battery systems, or modern vehicle networks (CAN).
Familiarity with industry standards for technical publications (e.g., S1000D or similar structured authoring methodologies).
Experience with illustrated parts catalogs (IPCs) or parts information systems.
Key Benefits & Perks
Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens
California Pay Range $80,000—$110,000 USD
Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition or any other characteristic protected by law.
Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.
Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
#J-18808-Ljbffr