WCTractor
Overview
WCTractor is an established equipment dealership serving communities across Texas. When you join WCTractor, you join a team with deep roots, strong community presence, and decades of experience supporting customers who count on us every day.
We are currently seeking a Service Writer for our Sealy New Holland location-a great fit for someone who enjoys keeping things organized, communicating clearly, and being the steady, reliable point of contact customers and technicians can depend on.
What You'll Do
As a Service Writer with WCTractor, you will be the bridge between our customers and our service department. Success in this role comes from being reliable, detail-oriented, and comfortable coordinating information in a fast-moving environment.
Your responsibilities will include:
Minimum qualifications for the Service Writer role include:
This role is ideal for someone who values consistency, enjoys helping people, and takes satisfaction in keeping a service department running smoothly day after day.
Our Mission & Story
Since 1939, WCTractor has served Texas communities with honesty, integrity, and commitment. From a single dealership in Brenham, the company has grown steadily over the years, adding locations and expanding its offerings while maintaining strong family ownership and community-focused values.
Equal Opportunity Employer
WCTractor is proud to be an equal opportunity employer and supports workforce diversity.
WCTractor is an established equipment dealership serving communities across Texas. When you join WCTractor, you join a team with deep roots, strong community presence, and decades of experience supporting customers who count on us every day.
We are currently seeking a Service Writer for our Sealy New Holland location-a great fit for someone who enjoys keeping things organized, communicating clearly, and being the steady, reliable point of contact customers and technicians can depend on.
What You'll Do
As a Service Writer with WCTractor, you will be the bridge between our customers and our service department. Success in this role comes from being reliable, detail-oriented, and comfortable coordinating information in a fast-moving environment.
Your responsibilities will include:
- Building and maintaining strong customer relationships by managing service needs from start to finish
- Preparing accurate cost estimates, documenting required parts, identifying labor needs, and coordinating with Service Technicians
- Keeping customers and management informed on timelines, status updates, and repair details
- Translating customer concerns into clear, actionable information for the service team
- Maintaining customer and equipment records with accuracy and consistency
- Reviewing warranties and insurance details
- Monitoring upcoming service needs and following up with customers to schedule routine or needed maintenance
Minimum qualifications for the Service Writer role include:
- High school diploma or equivalent
- Previous service, administrative, or customer-facing experience preferred
- General computer competency and comfort with basic software applications
- Strong communication and customer service abilities
- Solid record-keeping and organizational skills
- Ability to interpret customer descriptions and relay them clearly to technicians, even when information is limited or non-technical
This role is ideal for someone who values consistency, enjoys helping people, and takes satisfaction in keeping a service department running smoothly day after day.
Our Mission & Story
Since 1939, WCTractor has served Texas communities with honesty, integrity, and commitment. From a single dealership in Brenham, the company has grown steadily over the years, adding locations and expanding its offerings while maintaining strong family ownership and community-focused values.
Equal Opportunity Employer
WCTractor is proud to be an equal opportunity employer and supports workforce diversity.