Wentworth-Douglass Hospital
Telecommunications Operator I Friday Nights
Wentworth-Douglass Hospital, Dover, New Hampshire, us, 03821
Telecommunications Operator I Friday Nights
Site: Wentworth-Douglass Hospital
Job Summary Night & Weekend Shift Differential! Friday Nights, 11p-7a. The Telecommunications Operator ensures effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to smooth hospital operations.
Responsibilities
Operate the hospital’s telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
Relay emergency codes, pages, and other critical messages promptly and accurately.
Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
Maintain accurate records of communication and calls, documenting emergencies and urgent messages.
Assist with handling patient requests for information and service.
Coordinate security facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
Ensure that equipment is functioning properly and report any issues or malfunctions.
Follow established protocols to prioritize emergency calls and other critical communications.
Qualifications
High School Diploma or Equivalent required.
Customer service or call-center experience 2-3 years preferred.
Good interpersonal and phone skills.
Commitment to demonstrate consistent outstanding customer service.
Confident to quickly assess situations and make reasonable judgment decisions.
Must be able to prioritize rationally.
Experience in handling emergency communications is a plus.
Additional Job Details
Remote Type:
Onsite
Work Location:
789 Central Avenue
Scheduled Weekly Hours:
8
Employee Type:
Regular
Work Shift:
Day (United States of America)
Pay Range:
$17.36 - $20.41/Hourly
EEO Statement Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr
Job Summary Night & Weekend Shift Differential! Friday Nights, 11p-7a. The Telecommunications Operator ensures effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to smooth hospital operations.
Responsibilities
Operate the hospital’s telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
Relay emergency codes, pages, and other critical messages promptly and accurately.
Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
Maintain accurate records of communication and calls, documenting emergencies and urgent messages.
Assist with handling patient requests for information and service.
Coordinate security facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
Ensure that equipment is functioning properly and report any issues or malfunctions.
Follow established protocols to prioritize emergency calls and other critical communications.
Qualifications
High School Diploma or Equivalent required.
Customer service or call-center experience 2-3 years preferred.
Good interpersonal and phone skills.
Commitment to demonstrate consistent outstanding customer service.
Confident to quickly assess situations and make reasonable judgment decisions.
Must be able to prioritize rationally.
Experience in handling emergency communications is a plus.
Additional Job Details
Remote Type:
Onsite
Work Location:
789 Central Avenue
Scheduled Weekly Hours:
8
Employee Type:
Regular
Work Shift:
Day (United States of America)
Pay Range:
$17.36 - $20.41/Hourly
EEO Statement Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr