Encore
Customer Experience Coordinator, Audio Visual - The Westin Beach Resort Fort La
Encore, Fort Lauderdale, Florida, us, 33336
Customer Experience Coordinator, Audio Visual – The Westin Beach Resort Fort Lauderdale
Join to apply for the
Customer Experience Coordinator, Audio Visual – The Westin Beach Resort Fort Lauderdale
role at
Encore .
Position Overview Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high‑quality experience. This position will report to Director, Event Technology.
Key Job Responsibilities
Customer Contact: Recognize and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Proactively identify potential issues and provide solutions to client’s concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend venue meetings as required.
Billing: Communicate billing information to customers, resolve billing concerns, and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.
Data Entry: Enter customer contact information and details into CRM system.
Enter and reconcile exhibit customer payments into the billing system.
Customer Engagement: Accompany selling manager on pre‑con and site visit meetings as needed.
Coordinate customer follow up and support thank you messages.
Coordinate with hotel sales team for site visit attendance and support.
Drive customer service excellence by engaging in multiple points of contact throughout the day.
Act as a service liaison between customer, Encore team, and venue partners.
Operational Support: Demonstrate knowledge of hotel and facility services.
Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
Job Qualifications
High school diploma required; associate degree preferred.
1+ years of administrative, sales, or hospitality experience preferred.
Proficiency with Microsoft 365 and web‑based applications.
Strong written and oral communication skills.
Strong organizational and interpersonal skills.
Encore’s Service Level 100, 200 & 300 Certifications obtained within 90 days.
Ability to multi‑task and work well under pressure.
Competencies
Deliver World Class Service – Hospitality, Ownership.
Do The Right Thing – Instills Trust, Safety Conscious.
Drive Results – Action Oriented.
See The Big Picture – Ability to Prioritize.
Value People – Communicates Effectively.
Work Environment Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions vary from moderately quiet to noisy volumes. May be asked to work in multiple hotel locations. Working times include irregular hours and on‑call status including days, evenings, weekends, and holidays. Must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require different tasks as assigned.
Hourly Pay Range $18.26 – $22.00
Benefits Encore is committed to providing the best benefits options for employees and families. Click here to view the benefits options for employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr
Customer Experience Coordinator, Audio Visual – The Westin Beach Resort Fort Lauderdale
role at
Encore .
Position Overview Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high‑quality experience. This position will report to Director, Event Technology.
Key Job Responsibilities
Customer Contact: Recognize and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Proactively identify potential issues and provide solutions to client’s concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend venue meetings as required.
Billing: Communicate billing information to customers, resolve billing concerns, and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.
Data Entry: Enter customer contact information and details into CRM system.
Enter and reconcile exhibit customer payments into the billing system.
Customer Engagement: Accompany selling manager on pre‑con and site visit meetings as needed.
Coordinate customer follow up and support thank you messages.
Coordinate with hotel sales team for site visit attendance and support.
Drive customer service excellence by engaging in multiple points of contact throughout the day.
Act as a service liaison between customer, Encore team, and venue partners.
Operational Support: Demonstrate knowledge of hotel and facility services.
Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
Job Qualifications
High school diploma required; associate degree preferred.
1+ years of administrative, sales, or hospitality experience preferred.
Proficiency with Microsoft 365 and web‑based applications.
Strong written and oral communication skills.
Strong organizational and interpersonal skills.
Encore’s Service Level 100, 200 & 300 Certifications obtained within 90 days.
Ability to multi‑task and work well under pressure.
Competencies
Deliver World Class Service – Hospitality, Ownership.
Do The Right Thing – Instills Trust, Safety Conscious.
Drive Results – Action Oriented.
See The Big Picture – Ability to Prioritize.
Value People – Communicates Effectively.
Work Environment Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions vary from moderately quiet to noisy volumes. May be asked to work in multiple hotel locations. Working times include irregular hours and on‑call status including days, evenings, weekends, and holidays. Must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require different tasks as assigned.
Hourly Pay Range $18.26 – $22.00
Benefits Encore is committed to providing the best benefits options for employees and families. Click here to view the benefits options for employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr