Live Nation Entertainment
Box Office Supervisor- PT - Echo Music Hall and Lounge
Live Nation Entertainment, Dallas, Texas, United States, 75215
Box Office Supervisor- PT - Echo Music Hall and Lounge
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Box Office Supervisor- PT - Echo Music Hall and Lounge
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Live Nation Entertainment
Company Overview Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts promotes more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation Media & Sponsorship creates strategic music‑marketing programs that connect over 1,000 brands with 98 million fans that attend Live Nation Entertainment events each year.
www.livenationentertainment.com
What This Role Will Do Supervision of the Department
Organize and manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure a positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter‑departmental communications and organization
Ensure complete and satisfactory ongoing staff training
Assist manager with staff evaluations (training, 90‑day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels
Help set staff development and performance goals and monitor progress
Recruit, hire staff, and ensure hiring/disciplinary/termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on‑site venue meetings as needed
Financial / Cash Handling
Ensure that venue staff follows Clobs & Theaters cash handling policies and procedures
Balance and reconcile all sales cash drawers
Assist Manager in reconciling and accounting of all ticket sales for each ticketed event and daily Box Office Sales
Assist Manager in housing, distributing and depositing venue cash on a weekly basis
Responsible for pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing and Value Channels & Special Ticket Offers when applicable
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split‑point deals, or when deemed necessary by the talent department
Complete and distribute accurate daily ticket counts for agents and artists
Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra‑departmentally and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system and keep all phone menus and calendars of events current
Interact with artist, record label, management and band tour accountant; provide reports as necessary
Work with Premium Seat Sales/VIP team on upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise
Provide 3rd‑party venue coverage offsite, including night‑of‑show management, staffing and equipment needs
Ensure compliance with ADA ticket laws
Required – What This Person Will Bring
Experience in Box Office / Ticketing Management
Flexible Schedule (days/night, weekends, holidays)
Experience in Cash Handling
Leadership, Management and Customer Service skills
Tolerance of all cultures, music and art forms
High School Diploma
Preferred – Additional Experience
Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in prioritizing, time management and multitasking
Experience in open communication & email etiquette
Physical Demands / Working Environment
The working environment is fast‑paced and often loud and stressful
EQUAL EMPLOYMENT OPPORTUNITY Live Nation is committed to an inclusive environment and encourages applicants from all backgrounds. We provide equal employment opportunities regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, sexual orientation, or any other basis protected by applicable law. Live Nation will consider qualified applicants with criminal histories in accordance with local and state fair chance ordinances and will provide reasonable accommodations for qualified individuals with a disability. Live Nation also offers reasonable religious accommodations on a case‑by‑case basis.
Hiring Practices The preceding job description indicates the general nature and level of work performed by employees within this classification. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Compensation is based on the candidate’s education, training, experience, job location, expected work quality, required travel (if any), external market and internal value. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
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Box Office Supervisor- PT - Echo Music Hall and Lounge
role at
Live Nation Entertainment
Company Overview Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts promotes more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation Media & Sponsorship creates strategic music‑marketing programs that connect over 1,000 brands with 98 million fans that attend Live Nation Entertainment events each year.
www.livenationentertainment.com
What This Role Will Do Supervision of the Department
Organize and manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure a positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter‑departmental communications and organization
Ensure complete and satisfactory ongoing staff training
Assist manager with staff evaluations (training, 90‑day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels
Help set staff development and performance goals and monitor progress
Recruit, hire staff, and ensure hiring/disciplinary/termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on‑site venue meetings as needed
Financial / Cash Handling
Ensure that venue staff follows Clobs & Theaters cash handling policies and procedures
Balance and reconcile all sales cash drawers
Assist Manager in reconciling and accounting of all ticket sales for each ticketed event and daily Box Office Sales
Assist Manager in housing, distributing and depositing venue cash on a weekly basis
Responsible for pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing and Value Channels & Special Ticket Offers when applicable
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split‑point deals, or when deemed necessary by the talent department
Complete and distribute accurate daily ticket counts for agents and artists
Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra‑departmentally and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system and keep all phone menus and calendars of events current
Interact with artist, record label, management and band tour accountant; provide reports as necessary
Work with Premium Seat Sales/VIP team on upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise
Provide 3rd‑party venue coverage offsite, including night‑of‑show management, staffing and equipment needs
Ensure compliance with ADA ticket laws
Required – What This Person Will Bring
Experience in Box Office / Ticketing Management
Flexible Schedule (days/night, weekends, holidays)
Experience in Cash Handling
Leadership, Management and Customer Service skills
Tolerance of all cultures, music and art forms
High School Diploma
Preferred – Additional Experience
Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in prioritizing, time management and multitasking
Experience in open communication & email etiquette
Physical Demands / Working Environment
The working environment is fast‑paced and often loud and stressful
EQUAL EMPLOYMENT OPPORTUNITY Live Nation is committed to an inclusive environment and encourages applicants from all backgrounds. We provide equal employment opportunities regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, sexual orientation, or any other basis protected by applicable law. Live Nation will consider qualified applicants with criminal histories in accordance with local and state fair chance ordinances and will provide reasonable accommodations for qualified individuals with a disability. Live Nation also offers reasonable religious accommodations on a case‑by‑case basis.
Hiring Practices The preceding job description indicates the general nature and level of work performed by employees within this classification. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Compensation is based on the candidate’s education, training, experience, job location, expected work quality, required travel (if any), external market and internal value. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
#J-18808-Ljbffr