EY
Creative Operations Manager, Assistant Director
Location: Chicago, Dallas, Houston, Philadelphia, Charlotte, Atlanta, Cleveland
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
As a member of our US Creative Services team, you’ll be joining a high-performing in‑house creative agency with a digital‑first focus in a culture that is agile and inspires you to be your best self every day. On our highly collaborative team, you can combine your energy, vision, creative ideas and passion for continuous learning in a flexible, virtual, diverse work environment. You’ll manage day‑to‑day operations within your teams as they develop innovative solutions that help drive our clients’ business in a world that never stands still.
The opportunity As a creative manager, you’ll lead a multi‑disciplinary virtual team of 20‑30 members whose focus is to understand our internal clients’ business to develop innovative, insightful go‑to‑market materials that contribute to driving growth and revenue for the firm. You’ll leverage prior management experience, leadership insight and industry background to drive your success in this role.
You’ll be part of an expansive and talented management team working independently and collaboratively to develop and lead the implementation of strategic organizational plans. You’ll be empowered to contribute, learn from and grow with other creative managers. Your ideas will be valued and heard, and you’ll have opportunities to innovate and take part in efforts that help advance our creative team.
Your Key Responsibilities
People management processes that involve staffing, training, supervising, coaching, and performance management to achieve a high‑performing team.
Manage creative personnel; set and drive team goals, identify training opportunities, provide day‑to‑day direction, and develop team members to reach their full potential in line with our strategy.
Serve as a knowledge resource for direct reports regarding functional discipline, operational, procedural and administrative matters.
Manage key performance indicators (KPIs) that support financial and operational performance for your team; analyze team metrics and dashboards to make sound business decisions.
Collaborate with the account manager on developing the operational account strategy for internal clients while having a deep understanding of their business objectives and goals.
Leverage the team structure and skill set to develop staff and support various business units across the organization.
Skills and Attributes for Success
Strong leadership skills with the ability to model by example.
Ability to build and leverage relationships and exercise influence with multiple internal groups across all levels of the organization.
Excellent communication skills, active listening and diplomacy when working with team members and business partners.
Ability to analyze data and KPIs to make sound business decisions.
Proactive and independent thinker, strong problem‑solving ability and a growth mindset.
Demonstrated ability to thrive in a high‑performing culture.
To qualify for the role, you must have
Bachelor’s degree in graphic design, digital media or a related discipline or equivalent training and work experience.
Eight‑plus years of creative management experience in a related industry working in a fast‑paced, matrixed agency or in‑house team environment.
Five‑plus years of supervisory experience leading and counseling a team of creatives.
Strong conflict resolution, negotiation, influencing and persuasion abilities.
Demonstrated business acumen and strategic thinking skills.
Experience and proficiency in Mac and PC environments, Microsoft Office, Teams, Outlook, Adobe Creative Cloud and Workfront or a similar project‑tracking tool.
Comprehensive knowledge in creative industry practices, digital trends, innovation and technology.
Experience working in a virtual environment with flexibility for a hybrid work arrangement – remotely and at local EY office as required by business needs.
Ideally, you’ll also have
Experience managing and leading people in a virtual environment.
Ability to manage multiple tasks and thrive in a time‑sensitive environment.
Proven ability to problem‑solve and navigate a highly matrixed organization.
What we look for We look for engaging communicators with executive presence and the ability to boldly lead others through conflict and challenging situations. We welcome strategic, collaborative and consultative thinkers with a growth mindset and an aptitude for creative problem solving with the ability to quickly identify alternative solutions.
What we offer you At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges are $93,300 to $174,500 for all geographic locations in the US, with higher ranges in specific metro areas.
Join us in our team‑led and leader‑enabled hybrid model. Most people in external, client‑serving roles are expected to work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need. You’ll also be granted time off for designated EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence when needed.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.
If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
As a member of our US Creative Services team, you’ll be joining a high-performing in‑house creative agency with a digital‑first focus in a culture that is agile and inspires you to be your best self every day. On our highly collaborative team, you can combine your energy, vision, creative ideas and passion for continuous learning in a flexible, virtual, diverse work environment. You’ll manage day‑to‑day operations within your teams as they develop innovative solutions that help drive our clients’ business in a world that never stands still.
The opportunity As a creative manager, you’ll lead a multi‑disciplinary virtual team of 20‑30 members whose focus is to understand our internal clients’ business to develop innovative, insightful go‑to‑market materials that contribute to driving growth and revenue for the firm. You’ll leverage prior management experience, leadership insight and industry background to drive your success in this role.
You’ll be part of an expansive and talented management team working independently and collaboratively to develop and lead the implementation of strategic organizational plans. You’ll be empowered to contribute, learn from and grow with other creative managers. Your ideas will be valued and heard, and you’ll have opportunities to innovate and take part in efforts that help advance our creative team.
Your Key Responsibilities
People management processes that involve staffing, training, supervising, coaching, and performance management to achieve a high‑performing team.
Manage creative personnel; set and drive team goals, identify training opportunities, provide day‑to‑day direction, and develop team members to reach their full potential in line with our strategy.
Serve as a knowledge resource for direct reports regarding functional discipline, operational, procedural and administrative matters.
Manage key performance indicators (KPIs) that support financial and operational performance for your team; analyze team metrics and dashboards to make sound business decisions.
Collaborate with the account manager on developing the operational account strategy for internal clients while having a deep understanding of their business objectives and goals.
Leverage the team structure and skill set to develop staff and support various business units across the organization.
Skills and Attributes for Success
Strong leadership skills with the ability to model by example.
Ability to build and leverage relationships and exercise influence with multiple internal groups across all levels of the organization.
Excellent communication skills, active listening and diplomacy when working with team members and business partners.
Ability to analyze data and KPIs to make sound business decisions.
Proactive and independent thinker, strong problem‑solving ability and a growth mindset.
Demonstrated ability to thrive in a high‑performing culture.
To qualify for the role, you must have
Bachelor’s degree in graphic design, digital media or a related discipline or equivalent training and work experience.
Eight‑plus years of creative management experience in a related industry working in a fast‑paced, matrixed agency or in‑house team environment.
Five‑plus years of supervisory experience leading and counseling a team of creatives.
Strong conflict resolution, negotiation, influencing and persuasion abilities.
Demonstrated business acumen and strategic thinking skills.
Experience and proficiency in Mac and PC environments, Microsoft Office, Teams, Outlook, Adobe Creative Cloud and Workfront or a similar project‑tracking tool.
Comprehensive knowledge in creative industry practices, digital trends, innovation and technology.
Experience working in a virtual environment with flexibility for a hybrid work arrangement – remotely and at local EY office as required by business needs.
Ideally, you’ll also have
Experience managing and leading people in a virtual environment.
Ability to manage multiple tasks and thrive in a time‑sensitive environment.
Proven ability to problem‑solve and navigate a highly matrixed organization.
What we look for We look for engaging communicators with executive presence and the ability to boldly lead others through conflict and challenging situations. We welcome strategic, collaborative and consultative thinkers with a growth mindset and an aptitude for creative problem solving with the ability to quickly identify alternative solutions.
What we offer you At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges are $93,300 to $174,500 for all geographic locations in the US, with higher ranges in specific metro areas.
Join us in our team‑led and leader‑enabled hybrid model. Most people in external, client‑serving roles are expected to work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need. You’ll also be granted time off for designated EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence when needed.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.
If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr