Visual Communication Specialist/ Customer Service Representative Job at FASTSIGN

Visual Communication Specialist/ Customer Service Representative Join to apply for the Visual Communication Specialist/ Customer Service Representative role at FASTSIGNS Visual Communication Specialist/ Customer Service Representative 6 days ago Be among the first 25 applicants Join to apply for the Visual Communication Specialist/ Customer Service Representative role at FASTSIGNS Job Description The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle: Capture the customer needs Advice on potential solutions Work with design & production so the product is manufactured according to the specifications Perform quality control checks Schedule installation, delivery or handoff the product to the customer Job Description The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle: Capture the customer needs Advice on potential solutions Work with design & production so the product is manufactured according to the specifications Perform quality control checks Schedule installation, delivery or handoff the product to the customer A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations. The CSR also proactively utilize his/her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources. Responsibilities Greet and welcome customers in person, via e-mail or over phone Listen attentively to the customers needs Apply consultative sales techniques to define best way to help the customer solve their problem Process estimates, document details about the orders and follow up with customers Interact with design and production to make sure the order is processed accurately Perform quality control Schedule installation, arrange delivery or notify customer that the order is ready for pickup Process customer payments and follow up if payments are delayed Interact with third party venders to source special products Help in the production area as needed Qualifications Strong verbal and written communication skills Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus Comfortable engaging in sales conversation with customers Strong organizational and team collaborating skills Understanding of and experience in the arts and graphic industry preferred At least two years in retail or inside sales or equivalent experience is preferred High school diploma is preferred Benefits Casual and creative work environment Performance Bonus Paid training Formal ongoing training program Formal on-the-job training program Compensation: $15.00 - $20.00 per hour Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service Industries Printing Services Referrals increase your chances of interviewing at FASTSIGNS by 2x Sign in to set job alerts for “Customer Service Representative” roles. Airport Customer Service Agent (COPA)/ PT Customer Experience Concierge, Centurion Lounge LAS Front Desk Representative - Tower Suites/VIP Pet Support Services Call Center Specialist Guest Services Representative - Front Desk Customer Experience Coordinator - Las Vegas, NV At Your Service Agent - Hotel - Full Time Customer Service Representative - Phone and Chat - Las Vegas, NV Customer Service Representative - State Farm Agent Team Member Las Vegas, NV $50,000.00-$75,000.00 4 months ago Guestlist Moderator - Nightlife Las Vegas Call Center Customer Service Representative Work from Home - Customer Service Coordinator - High Value Servicing Specialty (Spark) Customer Service Representative - Store 422 Receptionist / Customer Service Representative Las Vegas, NV $35,200.00-$56,200.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr