MPLS
District Communication Center Specialist
Under general supervision, answers phone calls requesting assistance and information; interviews callers and provides customer service information; dispatches MPS transportation staff as directed; processes work requests using a Computerized Maintenance Management System (CMMS) and monitors fire, security, and building automation systems throughout the District. Essential duties and responsibilities may include, but are not limited to, the following: answers incoming emergency and non-emergency calls; interviews callers and gathers details; relays information on traffic, timing, service locations, safety rules, state and Federal regulations, MPS policies and procedures, and standards for student behavior; answers customer service telephone, provides general information and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within the scope of authority and training; directs callers to the correct person or workgroup, or takes and relays messages as appropriate; also handles radio traffic; receives calls from drivers and other MPS staff regarding transportation issues; relays pertinent information in a concise and organized manner; maintains communications as necessary; provides security monitoring for all MPS facilities; notifies the police, fire, engineering, and other MPS staff when problems are identified in an MPS facility; reports operational irregularities to supervisor; monitors Building Automation Systems throughout the District; manipulates system controls according to policy and procedures; coordinates and follows up on District-wide work requests using Computerized Maintenance Management System (CMMS); responds to service requests with appropriate actions; coordinates dispatching of resources to resolve service issues as needed; monitors execution and completion of work orders, assists as requested; inputs data to MPS computer systems on work orders, service requests, administrative information, activity logs, asset information, and other District operational records; compiles data for reports; prioritizes calls for service and determines appropriate personnel to respond; responds to emergencies and assists with emergency work as directed; notifies supervisors of unusual problems and problem trends; reports unsafe acts, conditions, accidents, and injuries; reports security issues and illegal activities; utilizes proper safety precautions in all work performed; performs basic clerical duties, including data entry, document processing, record keeping, and file maintenance; demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment; enthusiastically promotes the Superintendent's goals and priorities in compliance with all policies and procedures; maintains absolute confidentiality of work-related issues, records, and MPS information. Other duties or tasks may be assigned on an as-needed basis. At times may be required to work outside normal business hours and work extended hours to accomplish the requirements of the position. Segments of classification will require the ability to work rotational shifts. Minimum qualifications: High School Diploma or GED equivalent; and one (1) year of customer service and computer experience and two (2) years administrative/security experience OR an equivalent combination of education, training, and experience as determined by Human Resources. Knowledge of: basic principles of record keeping and records management; occupational hazards and safety precautions; principles and practices of effective customer service; radio & telephone communications protocols; local and regional geographical area and road systems; building maintenance procedures. Skill in: communicating clearly and concisely, and relaying details accurately; operation of the computer to utilize a variety of business software; entering data and numerical information into a computer system with speed and accuracy; reading and understanding route maps and schedule information; dealing tactfully and courteously with staff and the general public; following and maintaining safety standards; ability to follow verbal and written instructions. License and certification requirements: a valid Minnesota State Commercial Driver's License may be required. Physical demands and working environment: work is performed in a standard office and customer services environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. Organizational information: bargaining unit: AFSCME; grade: A10; FLSA status: Non-Exempt; job group: School Services.
Under general supervision, answers phone calls requesting assistance and information; interviews callers and provides customer service information; dispatches MPS transportation staff as directed; processes work requests using a Computerized Maintenance Management System (CMMS) and monitors fire, security, and building automation systems throughout the District. Essential duties and responsibilities may include, but are not limited to, the following: answers incoming emergency and non-emergency calls; interviews callers and gathers details; relays information on traffic, timing, service locations, safety rules, state and Federal regulations, MPS policies and procedures, and standards for student behavior; answers customer service telephone, provides general information and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within the scope of authority and training; directs callers to the correct person or workgroup, or takes and relays messages as appropriate; also handles radio traffic; receives calls from drivers and other MPS staff regarding transportation issues; relays pertinent information in a concise and organized manner; maintains communications as necessary; provides security monitoring for all MPS facilities; notifies the police, fire, engineering, and other MPS staff when problems are identified in an MPS facility; reports operational irregularities to supervisor; monitors Building Automation Systems throughout the District; manipulates system controls according to policy and procedures; coordinates and follows up on District-wide work requests using Computerized Maintenance Management System (CMMS); responds to service requests with appropriate actions; coordinates dispatching of resources to resolve service issues as needed; monitors execution and completion of work orders, assists as requested; inputs data to MPS computer systems on work orders, service requests, administrative information, activity logs, asset information, and other District operational records; compiles data for reports; prioritizes calls for service and determines appropriate personnel to respond; responds to emergencies and assists with emergency work as directed; notifies supervisors of unusual problems and problem trends; reports unsafe acts, conditions, accidents, and injuries; reports security issues and illegal activities; utilizes proper safety precautions in all work performed; performs basic clerical duties, including data entry, document processing, record keeping, and file maintenance; demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment; enthusiastically promotes the Superintendent's goals and priorities in compliance with all policies and procedures; maintains absolute confidentiality of work-related issues, records, and MPS information. Other duties or tasks may be assigned on an as-needed basis. At times may be required to work outside normal business hours and work extended hours to accomplish the requirements of the position. Segments of classification will require the ability to work rotational shifts. Minimum qualifications: High School Diploma or GED equivalent; and one (1) year of customer service and computer experience and two (2) years administrative/security experience OR an equivalent combination of education, training, and experience as determined by Human Resources. Knowledge of: basic principles of record keeping and records management; occupational hazards and safety precautions; principles and practices of effective customer service; radio & telephone communications protocols; local and regional geographical area and road systems; building maintenance procedures. Skill in: communicating clearly and concisely, and relaying details accurately; operation of the computer to utilize a variety of business software; entering data and numerical information into a computer system with speed and accuracy; reading and understanding route maps and schedule information; dealing tactfully and courteously with staff and the general public; following and maintaining safety standards; ability to follow verbal and written instructions. License and certification requirements: a valid Minnesota State Commercial Driver's License may be required. Physical demands and working environment: work is performed in a standard office and customer services environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. Organizational information: bargaining unit: AFSCME; grade: A10; FLSA status: Non-Exempt; job group: School Services.