Community Manager Job at Avanath in Wilderness Village

21900 SE Wax Rd, Maple Valley, Washington 98038 Overview Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well‑being for residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. Core Competencies An Aptitude for Connecting – Must possess a strong sense for creating community, and the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships you build within your communities, including vendor partners, regulatory and social services partnerships, adopting a collaborative approach that fosters success and effectiveness. An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. Includes seeking resources throughout the organization via support services and senior leadership. An Approach that is Positive and Professional – Consistently demonstrate active listening and understand that your participation and support are integral to the success of Avanath, ensuring each resident and staff feel seen, heard, and valued. Qualifications 5-7 years of experience in the property management industry 2+ years of experience as a community/property manager Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation Proven effective and efficient leadership experience Knowledge of LIHTC and tax‑credit qualifications required Strong interpersonal, verbal, and written communication skills Capacity to interact effectively with senior executives Ability to work well under time and other constraints Professional presentation and appearance Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email Key Accountabilities Resident Relations + Customer Service Ensure a positive experience for the entire resident life‑cycle – from move‑in to move‑out Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints Serve as advocate for residents by effectively communicating concerns to senior leadership Function as a resource center for residents on all things that affect and may disturb their community‑living experience Responsible for all resident events and retention programs Refer residents as necessary to appropriate services and agencies that offer assistance Maintain a secure, confidential file for each resident Understand the current financial health of the assigned community by regularly reviewing the community budget comparison Produce financial growth or gains for the community through marketing and leasing of new and turnover residential units, as well as additional lines of revenue Manage and execute all budgets, rent rolls, projections, and occupancy goals Implement a system to achieve 0% rent delinquency Prepare and produce monthly reports and financials in an accurate and timely fashion With the Regional Manager, prepare the Property Annual Operating Budget Prepare and submit subsidy vouchers (when applicable) Oversee large capital projects and communicate between multiple departments (when applicable) Challenge team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals Coordinate and oversee on‑site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property Promote high‑performing team execution through regular feedback, training, and development Empower collaboration and inclusivity, building trust and transparency Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members Regularly assess employee performance through on‑spot feedback and the performance review process Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency Create and supervise the schedules of all personnel to ensure maximum operational efficiency Ensure the community’s curb appeal is immaculate at all times Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies Ensure proper procedures are followed as detailed in the employee and management handbooks Respond to any potential housing violations and liability concerns regarding the community Seek approval and guidance from the Regional Manager within specified parameters Physical Demands & Working Conditions The incumbent is classified as essential staff and is expected to report to work and adhere to all safety and business protocols Frequent sitting and walking Travel within the region and to other business offices and events via airline, trains, and automobiles Repetitive use of the computer, keyboard, mouse, and phone Reading, comprehending, writing, performing calculations, and communicating verbally May work in an elevated site, may walk on uneven ground Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling Benefits Culture built on purpose and core values – Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more Growth based on achievement with an emphasis on promotion from within Development – commitment to creating opportunities to learn and expand your knowledge in the industry, including online training platforms, classes, and one‑on‑one coaching Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and diversity, equity, and inclusion (DEI) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization enables us to proactively and creatively achieve our mission to enable opportunities for hard‑working American families. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include – but are not limited to – recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces respectful communication, teamwork, work/life balance, flexible work schedules, and community involvement. Compensation Range $70,000 – $73,000 USD #J-18808-Ljbffr