Charlotte Tilbury Beauty is hiring: Retail Makeup Artist - Nordstrom in New York

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The Role

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P's: Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury's exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base, responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy alongside a unique and personalized shopping experience.

Role Accountabilities

Sales

• Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI's) – e.g., Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Work collaboratively to achieve and exceed team and counter goals
• Create brand awareness through sharing and demonstrating product knowledge
• Introduce new product launches
• Seat customers for a makeup service
• Demonstrate entrepreneurial spirit within the parameters of the Company guidelines
• Consistently promote the Tilbury Touch to customers

Customer Service

• Lead by example to promote the Tilbury Touch and exceptional customer service
• Deal with customer queries through sound judgement and achieve positive outcomes
• Seat customers for a makeup service
• Work quickly and accurately in time-pressed conditions
• Take every opportunity to extend exceptional customer service beyond the in-store experience, e.g., makeup applications, Charlottetilbury.com, and use of the store’s clientele database to build relationships and continue customer retention, always in line with Company guidelines

Teamwork

• Assist in the execution of events meeting both booking and sales goals
• Demonstrate a positive and cooperative approach towards work and colleagues
• Contribute to individual and team development plans through constructive feedback
• Maintain high standards of timekeeping to ensure team efficiency
• Assist in maintaining an atmosphere of open and positive communication, professionalism and creativity at all times
• Recognize and celebrate great performance

Operations

• Ensure the store is ‘customer ready’ from open to close of business
• Maintain excellent hygiene standards – clean display units, tools and testers throughout the day
• Assist with maintaining required inventory levels, including stock counts, rotation, and timely replenishment to ensure availability to customers
• Adhere to the Company cash loss prevention procedures and security policies
• Implement visual merchandising, new launch displays and collateral placement as directed by the management team
• Complete administrative tasks in a timely and accurate manner
• Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with store retail colleagues
• Maintain store standards and policies at all times
• Proactively suggest win-win opportunities to drive sales within store colleagues
• Contribute to individual and team development plans through constructive feedback
• Maintain high standards of timekeeping on counter to ensure team efficiency
• Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
• Recognize and celebrate great performance

Reporting Relationships

Boutique Manager

Requirements

Key Selection Criteria

• A strong artistry portfolio
• Examples of leading events and masterclasses
• Proven track record of strong sales performance
• Experience of managing, developing, and coaching

Benefits

Base Salary Range: $28 - $30

Company Benefits

• Generous staff discount on all products
• Access to Tilbury Treats – rewards platform allowing you to save money and gain discounts on gym memberships, cinema tickets, etc.
• Medical, dental, and vision benefits
• Commuter Benefits (pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting

Culture of the Team

We win together as a team, supporting and developing each other through our careers. We embrace the challenge and work in an incredibly fast-paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury, as we revolutionize the beauty industry. We love what we do, and we support each other while we share the magic with the world.

OUR MISSION – TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Technology, Information and Internet

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