Senior User Experience Researcher(Bangkok - Based, Relocation provided) Job at A

Senior User Experience Researcher (Bangkok - Based, Relocation provided)

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About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting‑edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world‑class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup‑like environment.

Location & Relocation

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Role Overview

Senior User Experience Researchers own end‑to‑end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of Senior Researchers impact Agoda’s business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

Responsibilities

• Demonstrate critical thinking beyond explicit business requests.
• Function independently in all operational research tasks.
• Lead core end‑to‑end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication.
• Good judgement when evaluating research opportunities, e.g. importance, urgency and impact for team.
• Reasonably challenge details of research requests and propose solid research solutions.
• Strong project execution with existing skills while constantly expanding breadth and depth of abilities.
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods and theories with others.
• Application of tools and inspection methods to quantify the value and efficiency of research.
• Ability to adopt and adapt well‑established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers.
• Knowledge of or ability to quickly learn key software tools common in the field (e.g., for surveys, diary studies, analysis).
• Knowledge of data compliance and ethics in all of their activities.
• Drive cross‑discipline/department collaboration via research insights/activities.
• Collaborate efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership.
• Demonstrate excellent communication skills; tailor communication style for different audiences, concise and to the point, open to taking input and feedback.
• Contribute to the research community in one or more ways – sharing work/methodologies, coaching and/or mentoring other core or junior researchers, screening of research candidates.

Qualifications

• Master’s degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field.
• 10+ years of relevant experience in consumer‑facing business domains.
• Comfortable with planning, scoping, conducting, analyzing and communicating research.
• Experience with qualitative and user‑centered design methods (e.g., individual and group interviews, diary studies, direct observation, think‑aloud usability testing).
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts).
• Experience evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Demonstrate critical thinking beyond business requests.
• Great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English).
• Enjoy collaborative work in a dynamic, data‑driven and creative environment.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.