SERVICE WRITER Job at Total Equipment and Rental in Albuquerque

Service Writer Job Summary

The Service Writer is primarily responsible for generating documentation and billing for service repairs, including invoicing, quoting, warranty, and other items required for the repair. The Service Writer also answers phone calls and contacts customers about repair status.

Duties and Responsibilities

• Answer phone calls and assist customers with questions about their repair.
• Enter descriptions and ensure work orders are coded properly.
• Process work orders and generate invoices.
• Work with the parts departments to ensure technicians have what they need to complete repairs.
• Check units in and out of the shop in accordance with company policy.
• Update repair and customer status in the system.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Assist Service Manager with warranty and other manufacturer related paperwork.
• Complete and file Bobcat Arrival Condition Reports.
• Assist in collecting and processing customer payments.
• Perform other duties and tasks as assigned by the service manager.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.

Required Skills and Abilities

• Perform certain computer skills and operate standard office equipment.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns.
• Work with a wide range of personalities in a courteous, effective, and professional manner.
• Work with minimal supervision.
• Competent skills regarding the operation of compact industrial equipment.
• Accommodating and analytical while producing highly precise and accurate work.

Education and Experience

• High school degree or equivalent experience.
• Prior work experience with customer service, answering phones, and filing paperwork preferred.

Physical Requirements

• Must be able to bend, stretch, kneel, stand, lie, and squat to perform inspections.
• Must be able to lift and pull 40 lbs. regularly and up to 75 lbs. occasionally.
• Must have visual acuity to inspect equipment and identify defects.
• Must be able to hear well enough to test sounds and identify functioning level of equipment.
• Must be able to work safely in a noisy area with many odors present.
• Must be able to perform the physical duties of the job.

Senior Level

Entry level

Employment Type

Full-time

Job Function

Other

Industry

Commercial and Industrial Equipment Rental

Location & Salary

Albuquerque, NM: $80,000.00–$90,000.00 (posted 2 months ago)