Mac247waikiki
Overview
Hilton Waikiki Beach is seeking an on-site enthusiastic, self-starter, and experienced Marketing & Social Media Coordinator responsible to provide support to the Hotel Sales & Marketing Team. This is an exciting opportunity to be a part of the marketing team at a successful and dynamic hotel and restaurant located in the heart of Waikiki. If you are passionate and creative, love Hawaii, hospitality and travel, are a social media guru and blossoming web marketing expert, we are looking for you! The Marketing Coordinator is responsible for providing administrative support to the hotel’s Food & Beverage and Sales & Marketing Departments. This position coordinates all aspects and functions related to the marketing of Hilton Waikiki Beach and the hotel’s Food & Beverage Department. The Marketing Coordinator responds to social media comments, assists with booking Food & Beverage group events, prospects new revenue opportunities, and creates positive brand engagement and marketing for the hotel and F&B outlets. The Sales & Marketing Department is responsible for strategies and tactics to build positive brand reputation and place the resort at the forefront of travelers, and the Marketing Coordinator helps to lead those visions to fruition.
Content & Social Media
Develops and curates engaging content for social media platforms. Assists in the creation and editing of written, video, and photo content. Attends events and produces live social media content. Maintains a unified brand voice across different social media channels.
Benefits
• Enjoy discounted hotel room stays for you and your family worldwide through the Go Hilton travel discount program • Group Health Insurance (with a paid opt-out option) • Recognition programs • Paid Vacation, Sick Leave, Holidays • 401(k) with company match • Team Member Fitness Center, and more
Essential Job Duties and Responsibilities
Assist Director of Sales & Marketing with management of in-house collateral and other marketing projects/research Assist with brand management/collateral for the Hotel Responsible for creating and sourcing images, posting, managing, responding to all hotel social media accounts using CANVA and other digital tools Up-to-date and detailed knowledge of Facebook, Instagram, Twitter, LinkedIn are required Coordinate and execute social media postings and paid social campaigns with assistance of corporate marketing team Manage YELP accounts, Google My Business accounts, OpenTable, Tripadvisor – including reading and responding to guest feedback Respond as appropriate to inbound website inquiries Manage website email database and email blasts
Administrative Functions
F&B Checkbook coding/input/printing
Print menus as necessary; MAC 24/7, LBLE, Hang Ten, Room Service, Keiki, Banquets
Manage and coordinate outlet menus with Director of F&B Maintain information boards for the hotel Creates weekly snapshot of hotel events and activities Updates elevator and common area monitors with current F&B information
Group Bookings
Manage large MAC 24/7 party reservations and special menu requests with Director of F&B Oversee MAC 2 Go pre-order functions Prospect new business for MAC, MAC Private Dining Room and LBLE - $2,500/month revenue goal
Special Events
Attend occasional off-site special events Live Facebook and Instagram posting at special events when appropriate Research/network/obtain entry for MAC into new/noteworthy special events
Experience Required
Two years of experience performing administrative duties Minimum 2 years’ marketing experience, preferably in the Hotel or F&B industry Prior experience with commercial social media required. Must have experience with Social Media channels in a professional setting. Bachelor’s Degree preferred, or equivalent combination of education and experience Relevant military experience in a comparable capacity Employees may be required to work varying schedules to reflect the business needs of the hotel Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to multi-task while meeting deadlines Ability to understand guests’ service needs Strong written communication skills. Ability to read, comprehend and write enticing copy, follow the brand voice, communicate clearly and concisely, and convey the brand in all emails, instructions, correspondence and memos Ability to communicate verbally with Guests, management and co-workers Ability to effectively present information to associates, management, clients and the public in one-on-one and group situations Ability to communicate with professional E-mail etiquette is required Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers Must have a minimum of 2 years excellent computer proficiency with Windows operating systems including but not limited to Microsoft Word, PowerPoint, Publisher, Outlook, and Excel in Windows. Must be able to type 50+ wpm Photoshop or similar experience Must have at least 2 years computer experience with business Internet websites Direct experience using social media management tools (Sprinklr) Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools is desired Experience with creating various forms of communication with Canva Experience with posting and responding to social media channels Excellent telephone and electronic communication etiquette Excellent computer proficiency and familiarity with social media platforms
Equal Opportunity
Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
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Hilton Waikiki Beach is seeking an on-site enthusiastic, self-starter, and experienced Marketing & Social Media Coordinator responsible to provide support to the Hotel Sales & Marketing Team. This is an exciting opportunity to be a part of the marketing team at a successful and dynamic hotel and restaurant located in the heart of Waikiki. If you are passionate and creative, love Hawaii, hospitality and travel, are a social media guru and blossoming web marketing expert, we are looking for you! The Marketing Coordinator is responsible for providing administrative support to the hotel’s Food & Beverage and Sales & Marketing Departments. This position coordinates all aspects and functions related to the marketing of Hilton Waikiki Beach and the hotel’s Food & Beverage Department. The Marketing Coordinator responds to social media comments, assists with booking Food & Beverage group events, prospects new revenue opportunities, and creates positive brand engagement and marketing for the hotel and F&B outlets. The Sales & Marketing Department is responsible for strategies and tactics to build positive brand reputation and place the resort at the forefront of travelers, and the Marketing Coordinator helps to lead those visions to fruition.
Content & Social Media
Develops and curates engaging content for social media platforms. Assists in the creation and editing of written, video, and photo content. Attends events and produces live social media content. Maintains a unified brand voice across different social media channels.
Benefits
• Enjoy discounted hotel room stays for you and your family worldwide through the Go Hilton travel discount program • Group Health Insurance (with a paid opt-out option) • Recognition programs • Paid Vacation, Sick Leave, Holidays • 401(k) with company match • Team Member Fitness Center, and more
Essential Job Duties and Responsibilities
Assist Director of Sales & Marketing with management of in-house collateral and other marketing projects/research Assist with brand management/collateral for the Hotel Responsible for creating and sourcing images, posting, managing, responding to all hotel social media accounts using CANVA and other digital tools Up-to-date and detailed knowledge of Facebook, Instagram, Twitter, LinkedIn are required Coordinate and execute social media postings and paid social campaigns with assistance of corporate marketing team Manage YELP accounts, Google My Business accounts, OpenTable, Tripadvisor – including reading and responding to guest feedback Respond as appropriate to inbound website inquiries Manage website email database and email blasts
Administrative Functions
F&B Checkbook coding/input/printing
Print menus as necessary; MAC 24/7, LBLE, Hang Ten, Room Service, Keiki, Banquets
Manage and coordinate outlet menus with Director of F&B Maintain information boards for the hotel Creates weekly snapshot of hotel events and activities Updates elevator and common area monitors with current F&B information
Group Bookings
Manage large MAC 24/7 party reservations and special menu requests with Director of F&B Oversee MAC 2 Go pre-order functions Prospect new business for MAC, MAC Private Dining Room and LBLE - $2,500/month revenue goal
Special Events
Attend occasional off-site special events Live Facebook and Instagram posting at special events when appropriate Research/network/obtain entry for MAC into new/noteworthy special events
Experience Required
Two years of experience performing administrative duties Minimum 2 years’ marketing experience, preferably in the Hotel or F&B industry Prior experience with commercial social media required. Must have experience with Social Media channels in a professional setting. Bachelor’s Degree preferred, or equivalent combination of education and experience Relevant military experience in a comparable capacity Employees may be required to work varying schedules to reflect the business needs of the hotel Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to multi-task while meeting deadlines Ability to understand guests’ service needs Strong written communication skills. Ability to read, comprehend and write enticing copy, follow the brand voice, communicate clearly and concisely, and convey the brand in all emails, instructions, correspondence and memos Ability to communicate verbally with Guests, management and co-workers Ability to effectively present information to associates, management, clients and the public in one-on-one and group situations Ability to communicate with professional E-mail etiquette is required Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers Must have a minimum of 2 years excellent computer proficiency with Windows operating systems including but not limited to Microsoft Word, PowerPoint, Publisher, Outlook, and Excel in Windows. Must be able to type 50+ wpm Photoshop or similar experience Must have at least 2 years computer experience with business Internet websites Direct experience using social media management tools (Sprinklr) Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools is desired Experience with creating various forms of communication with Canva Experience with posting and responding to social media channels Excellent telephone and electronic communication etiquette Excellent computer proficiency and familiarity with social media platforms
Equal Opportunity
Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
#J-18808-Ljbffr