Phase2 Technology
Corporate User Enablement Designer-Commercial Lending
Phase2 Technology, Reno, Nevada, United States, 89550
About the Role
The Corporate User Enablement Designer – Commercial Lending plays a pivotal role in empowering users across Commercial Lending platforms. This position is responsible for designing and delivering enablement programs that support system adoption, process alignment, and user success. The designer serves as a strategic liaison between business leads and technical teams, ensuring that commercial systems, such as nCino and LaserPro, are effectively utilized. The role also leads onboarding initiatives, manages enablement content, and provides Tier 1 support to commercial leads across each division in the Glacier Bancorp footprint.
Location:
Available at any of Glacier Bancorp’s nine‑state footprint locations in AZ, CO, ID, MT, NV, TX, UT, WA, or WY.
Entry Rate:
$114,301.58 per year (calculated for Kalispell, MT).
WA Applicants Only Pay Range:
$124,500.33 – $186,750.50 per year.
Commercial Systems Enablement Leadership
Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
Develop and maintain enablement materials, including recorded demos, job aids via ScreenSteps, and in‑app guidance. Own the onboarding experience for new employees in Commercial Lending, ensuring comprehensive exposure to systems, processes, and compliance expectations.
Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.
Enablement Content Management
Maintain and update user‑facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
Collaborate with video editors and corporate training teams to produce and refine training assets.
Tier 1 Support for Commercial Leads
Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
Provide feedback to developers and system owners to improve usability and effectiveness.
Ensure compliance with all company policies and applicable laws, including the Bank Secrecy Act, Patriot Act, and OFAC. Complete required online training courses and achieve a passing score by the due date.
About You Qualifications
Education
Required:
Bachelor’s Degree in training/education, information technology, or business.
Preferred:
Master’s Degree in a related discipline.
Experience
5 years of nCino experience in training, implementation, configuration, user support, or process optimization.
5 years of specialized experience training users on complex software platforms or technical tools.
10+ years of generalized training/education expertise in designing, delivering, and evaluating training programs across diverse audiences.
Experience working in an Agile team environment.
Comfortable navigating resistance, communicating change impacts, and reinforcing process alignment across diverse teams.
License/Certification
Required: Salesforce Administrator or other relevant certification.
Required Skills and Abilities
Ability to create engaging instructional content including demos and job aids.
Strong facilitation and communication skills for leading effective office hours, peer forums, and cross‑functional meetings.
Skilled in presenting system updates, training schedules, and process changes to diverse audiences.
Highly self‑motivated and directed.
Ability to conform to shifting priorities, demands, and timelines.
Ability to effectively prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Ability to work in a team‑oriented, collaborative environment.
Travel
– Up to 25% required; ability to drive and have proper licensing.
Working Conditions
– Indoors in a climate‑controlled shared work area; moderate noise; light lifting (up to 25 lb. occasionally).
What We Offer Starting salary is dependent on relevant experience and may vary based on geographic location.
We offer an extensive benefits package that includes medical, dental, vision, and life insurance; eligibility for health savings, Employee Assistance Program, health rewards, retirement savings (401(k) and Profit‑Sharing), short and long‑term disability, education and training benefits, and banking product discounts.
Paid Time Off and paid holidays are also provided.
Full‑time employees receive 6 paid holidays; part‑time employees receive pro‑rated holidays.
Those in Utah and Nevada may be eligible for pay on certain state‑recognized holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
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Location:
Available at any of Glacier Bancorp’s nine‑state footprint locations in AZ, CO, ID, MT, NV, TX, UT, WA, or WY.
Entry Rate:
$114,301.58 per year (calculated for Kalispell, MT).
WA Applicants Only Pay Range:
$124,500.33 – $186,750.50 per year.
Commercial Systems Enablement Leadership
Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
Develop and maintain enablement materials, including recorded demos, job aids via ScreenSteps, and in‑app guidance. Own the onboarding experience for new employees in Commercial Lending, ensuring comprehensive exposure to systems, processes, and compliance expectations.
Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.
Enablement Content Management
Maintain and update user‑facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
Collaborate with video editors and corporate training teams to produce and refine training assets.
Tier 1 Support for Commercial Leads
Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
Provide feedback to developers and system owners to improve usability and effectiveness.
Ensure compliance with all company policies and applicable laws, including the Bank Secrecy Act, Patriot Act, and OFAC. Complete required online training courses and achieve a passing score by the due date.
About You Qualifications
Education
Required:
Bachelor’s Degree in training/education, information technology, or business.
Preferred:
Master’s Degree in a related discipline.
Experience
5 years of nCino experience in training, implementation, configuration, user support, or process optimization.
5 years of specialized experience training users on complex software platforms or technical tools.
10+ years of generalized training/education expertise in designing, delivering, and evaluating training programs across diverse audiences.
Experience working in an Agile team environment.
Comfortable navigating resistance, communicating change impacts, and reinforcing process alignment across diverse teams.
License/Certification
Required: Salesforce Administrator or other relevant certification.
Required Skills and Abilities
Ability to create engaging instructional content including demos and job aids.
Strong facilitation and communication skills for leading effective office hours, peer forums, and cross‑functional meetings.
Skilled in presenting system updates, training schedules, and process changes to diverse audiences.
Highly self‑motivated and directed.
Ability to conform to shifting priorities, demands, and timelines.
Ability to effectively prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Ability to work in a team‑oriented, collaborative environment.
Travel
– Up to 25% required; ability to drive and have proper licensing.
Working Conditions
– Indoors in a climate‑controlled shared work area; moderate noise; light lifting (up to 25 lb. occasionally).
What We Offer Starting salary is dependent on relevant experience and may vary based on geographic location.
We offer an extensive benefits package that includes medical, dental, vision, and life insurance; eligibility for health savings, Employee Assistance Program, health rewards, retirement savings (401(k) and Profit‑Sharing), short and long‑term disability, education and training benefits, and banking product discounts.
Paid Time Off and paid holidays are also provided.
Full‑time employees receive 6 paid holidays; part‑time employees receive pro‑rated holidays.
Those in Utah and Nevada may be eligible for pay on certain state‑recognized holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr