Service Designer Job at Trystar in Houston

Join to apply for the Service Designer role at Trystar . This range is provided by Trystar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $90,000.00/yr - $115,000.00/yr Job Title Service Designer Job Description Trystar is at the forefront of advancing electrical power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. Safety and integrity aren’t just buzzwords. They are the north star guiding us as we aspire to wow our customers every day. We’ve created power solutions that are not only durable and unique but also the result of serious teamwork from every corner of our organization. Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value at scale and 100% accuracy to our customers every single day. As a big name and pioneer in electrical power solutions, we’re not just part of the power conversation – we’re shaping its future, and we’re doing so across diverse industry sectors including healthcare, data centers, entertainment, education, government, and commercial construction – just to name a few! We’re committed to growing and evolving our product lineup to stay on top of the game and that includes leaning into sustainable, resilient, and renewable energy solutions. Our cutting-edge headquarters in Faribault, MN, is partially solar- and wind-powered by our own microgrid! You will find that we’re also pushing boundaries across the country at our additional facilities in Troy, MI; Houston, TX; Merrimack, NH; Burnsville, MN; Murfreesboro, TN; Waukesha, WI; Charlotte, NC; Greeley, CO; Mayfield, KY; Nunn, CO; and in Montreal, Québec, Canada. Together, we are Trystar, where we power the future and nurture innovation for a brighter tomorrow. Trystar’s team members are our most important asset, and we are looking for a skilled Service Designer with a strong background in offering design to develop, maintain and continuously improve our service offerings. The ideal candidate will work closely with offering management, engineering, product development, and field service teams to map and improve end-to-end customer and employee journeys to make services usable, efficient, and valuable. They will develop Operational Readiness artifacts for Trystar service offerings, the output being a complete package for execution, including procedures, sales collateral and customer-facing material. This role requires a dynamic individual with a passion for service, a commitment to delivering exceptional user experiences, and cross-functional collaboration. This is an opportunity to play a pivotal role in driving Trystar’s commitment to innovation, customer focus, and operational excellence. We are looking for people who believe in our guiding principles and values of: Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived. Integrity – We’re honest, transparent, and committed to doing what’s right. Customer focus – We have relentless focus on our customers and their success. Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity. Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness. Champion change – We know adaptation and improvement are requirements to survive and to thrive. Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way. In this role you will get to: Lead the design of service offerings to bring value to our customers Implement service design strategies that drive innovation and improve the customer experience Work with cross-functional teams to identify and prioritize customer needs and pain points Demonstrate systems thinking: understanding how people, processes, and technology interact; capability and gap analysis; service ecosystems Define and measure key performance indicators (KPIs) to assess the impact of service offerings on business outcomes Define the process, documentation, training and tools to ensure successful offering execution Provide process and workshop facilitation, support stakeholder alignment sessions Provide content for internal communications and customer-facing materials Job Requirements Basic Qualifications Bachelor’s degree in Business, Engineering, or a related field (required). 5+ years of experience as a service designer in a field service and/or professional services environment. Strong knowledge of service design principles and methodologies, including customer journey mapping, service blueprinting, and service prototyping. Ability to thrive in a fast-paced environment. Additional Qualifications Experience with standards such as NEC, UL, IEC, or IEEE. Familiarity with digital collaboration tools. Understanding of safety documentation (e.g., arc flash labels, lockout/tagout procedures). Preferred familiarity with commercial/industrial electrical systems, equipment, and terminology (e.g., switchgear, transformers, MCCs, control panels, power distribution). Exposure to electrical systems environments is a plus. Seniority level Mid-Senior level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Manufacturing #J-18808-Ljbffr