Clayton County Public Schools
Communications Officer (CO) - Safety & Security
Clayton County Public Schools, Jonesboro, Georgia, United States, 30238
Overview
Applicants:
Please ensure that you upload all necessary documents and include all relevant information related to the position you are applying for. Please make sure that you are reading the job description in its entirety to align your documents and relevant information with the requirements. POSITION SUMMARY:
Under administrative direction of the Office Manager, the Communications Officer (CO) answers emergency phone calls, ranging in nature from missing children complaints to serious crime reports. The CO receives, categorizes and monitors calls and dispatches radio communications to the appropriate school resource and campus safety officers. The CO delivers important information to officers, such as license plate numbers, warrant statuses and background information on suspects. Other responsibilities include creating digital or written reports, lists and logs based on these calls and, in some cases, training new communications officers. This work requires objectivity, independent judgment and problem solving ability. Performs related work as directed.
This position reports to the Office Manager. Key Responsibilities
Receive emergency and non-emergency telephone calls from the public for police or other emergency services; determine the nature of the call and the resources necessary to respond. Monitor police radio communications; maintain contact with police units to track officer status and respond to need for additional resources; monitor various radio channels to keep abreast of county-wide District incidents and activities affecting the CCPS municipal partners and assist other county agencies with mutual aid. Prioritize requests for police and other public safety services; determine availability and location of SRO units; transmit information and dispatch SRO personnel and equipment in response to calls; route calls for fire and emergency medical assistance to the Clayton County E911 Communications Center. Assist SRO personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data. Communicate with callers to determine the nature of the call and provide appropriate assistance; maintain composure to ensure that complete and accurate information is transmitted to public safety and medical personnel. Screens non-emergency calls for service; provide requested information or direct callers to the proper person, department or agency. Update and maintain electronic records and logs of data pertaining to calls and activities. Monitor video surveillance cameras and/or alarms for the District when appropriate to identify suspicious activity. May assist with the training of new communications personnel. Key Job Requirements
High School Diploma required; Associate’s Degree or higher in Public Administration, Criminal Justice or related field preferred. 5-10 years administrative services and office management experience at a level comparable to working with or for a senior level administrator or department head. Valid Georgia driver’s license. Individual required to establish and evaluate departmental and organizational objectives; independent judgment is required to review and approve major recommendations. Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and follow oral and written instructions; evaluate situations, identify problems, and exercise sound independent judgment within established guidelines. Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations. Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts. Communicate clearly and concisely, both orally and in writing. Maintain confidentiality of sensitive information. Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications. Read and interpret street maps. Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake. Applies, recommends and implements technology concepts to improve the efficiency and effectiveness of the Department. Type accurately at a speed of at least 25 net words per minute. Travel to off-site locations/school sites as required. NOTE:
This is a grade 18, 225 day position that pays for experience up to a Step 4.
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Applicants:
Please ensure that you upload all necessary documents and include all relevant information related to the position you are applying for. Please make sure that you are reading the job description in its entirety to align your documents and relevant information with the requirements. POSITION SUMMARY:
Under administrative direction of the Office Manager, the Communications Officer (CO) answers emergency phone calls, ranging in nature from missing children complaints to serious crime reports. The CO receives, categorizes and monitors calls and dispatches radio communications to the appropriate school resource and campus safety officers. The CO delivers important information to officers, such as license plate numbers, warrant statuses and background information on suspects. Other responsibilities include creating digital or written reports, lists and logs based on these calls and, in some cases, training new communications officers. This work requires objectivity, independent judgment and problem solving ability. Performs related work as directed.
This position reports to the Office Manager. Key Responsibilities
Receive emergency and non-emergency telephone calls from the public for police or other emergency services; determine the nature of the call and the resources necessary to respond. Monitor police radio communications; maintain contact with police units to track officer status and respond to need for additional resources; monitor various radio channels to keep abreast of county-wide District incidents and activities affecting the CCPS municipal partners and assist other county agencies with mutual aid. Prioritize requests for police and other public safety services; determine availability and location of SRO units; transmit information and dispatch SRO personnel and equipment in response to calls; route calls for fire and emergency medical assistance to the Clayton County E911 Communications Center. Assist SRO personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data. Communicate with callers to determine the nature of the call and provide appropriate assistance; maintain composure to ensure that complete and accurate information is transmitted to public safety and medical personnel. Screens non-emergency calls for service; provide requested information or direct callers to the proper person, department or agency. Update and maintain electronic records and logs of data pertaining to calls and activities. Monitor video surveillance cameras and/or alarms for the District when appropriate to identify suspicious activity. May assist with the training of new communications personnel. Key Job Requirements
High School Diploma required; Associate’s Degree or higher in Public Administration, Criminal Justice or related field preferred. 5-10 years administrative services and office management experience at a level comparable to working with or for a senior level administrator or department head. Valid Georgia driver’s license. Individual required to establish and evaluate departmental and organizational objectives; independent judgment is required to review and approve major recommendations. Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and follow oral and written instructions; evaluate situations, identify problems, and exercise sound independent judgment within established guidelines. Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations. Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts. Communicate clearly and concisely, both orally and in writing. Maintain confidentiality of sensitive information. Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications. Read and interpret street maps. Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake. Applies, recommends and implements technology concepts to improve the efficiency and effectiveness of the Department. Type accurately at a speed of at least 25 net words per minute. Travel to off-site locations/school sites as required. NOTE:
This is a grade 18, 225 day position that pays for experience up to a Step 4.
#J-18808-Ljbffr