Insurance Office of America
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Insurance Office of America, Kenosha, Wisconsin, United States, 53142
Commercial Lines Account Manager – Producer Operations Team (Fully Remote)
Insurance Office of America is seeking an experienced Commercial Lines Account Manager (Producer Operations Team). The role supports new producers during their first 3‑6 months, manages account retention, and provides temporary assistance to other IOA account teams as needed.
Job Description Title:
Account Manager – Commercial Lines
Location:
Fully Remote (may require onsite presence within a 50‑mile radius of a branch as circumstances arise).
Book Focus:
General, Contractor, Professional Liability, Real Estate (required).
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer‑service activities, resolving complex issues and ensuring no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer‑service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership as a Champion of IOA Values.
Ideal Candidate Qualifications
3+ years of account‑management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active P&C licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer‑service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salary ($70K‑$90K per year) and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Application Process
30‑minute phone screen.
Online assessments.
Interview(s).
Equal Opportunity Employer Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Job Description Title:
Account Manager – Commercial Lines
Location:
Fully Remote (may require onsite presence within a 50‑mile radius of a branch as circumstances arise).
Book Focus:
General, Contractor, Professional Liability, Real Estate (required).
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer‑service activities, resolving complex issues and ensuring no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer‑service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership as a Champion of IOA Values.
Ideal Candidate Qualifications
3+ years of account‑management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active P&C licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer‑service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salary ($70K‑$90K per year) and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Application Process
30‑minute phone screen.
Online assessments.
Interview(s).
Equal Opportunity Employer Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr