Royal American Management, Inc
Community Manager - The Park at Massalina
Royal American Management, Inc, Panama City, Florida, us, 32402
Community Manager – The Park at Massalina
Royal American Management, a multi‑regional property management company, is seeking an experienced Community Manager for an apartment community in Panama City, FL. The successful candidate will be responsible for all on‑site operations and for achieving established financial and operational objectives. Applicants should be multi‑skilled, a self‑starter, and a leader with strong communication skills.
Job Description Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at the assigned property. The Manager mentors associates, ensures they support the corporate mission, and understands their role in achieving set goals. The Community Manager advocates on behalf of associates to enhance performance, while delivering excellent customer service to residents.
Job Duties And Responsibilities
Supervises and provides training to community associates
Evaluates associates’ performance, including the completion of annual performance reviews
Counsels under‑performing associates and provides critical feedback to improve performance
Creates a positive, welcoming, supportive environment for residents, visitors, and community associates
Attracts, screens, and selects prospective residents in accordance with federal, state, and governing program laws and regulations utilizing the set Resident Selection Criteria
Maintains knowledge and awareness of market conditions affecting leasing and operations
Develops and executes marketing and advertising campaigns for apartment leasing
Assists with the development and implementation of resident services programming
Maintains sound rent collection procedures, including following up with delinquent accounts
Delivers rent deposits to bank and submits relevant documentation
Oversees security deposit administration, including inspecting units, preparing disposition letters, and processing security deposit returns
Maintains familiarity with all procedures and requirements for accounts payable
Participates in the preparation of the annual operating budget and works with the Regional Manager to maintain budgetary guidelines
Monitors landlord‑tenant relations and mediates disputes when necessary
Utilizes maintenance software to enter and track service requests, and regularly reviews maintenance reports
Inspects apartments for move‑in condition and turnover status
Inspects property grounds, office, community room(s), and all other amenities to ensure they are clean and maintained
Ensures all contractors/vendors have approval from Vendor Compliance before performing any work and monitors their activities
Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
Able to work with a computer for a minimum of 7 hours daily, either standing or sitting
Effectively communicates with applicants, residents, vendors, and supervisors via e‑mail, phone, or in person regarding day‑to‑day operations of the property
Displays leadership, communication, and decision‑making abilities
Maintains a positive attitude under all circumstances
Maintains professionalism at all times throughout the workday and whenever present at the community
> Minimum Requirements
Minimum 3 years of experience in property management, with HUD and Tax Credit experience highly preferred
Computer literate: Microsoft Suite including Word, Excel and Outlook
Experience with One‑Site Property Management Software is a plus
Ability to read, interpret and analyze financial statements (monthly budget comparison, income statement, balance sheet)
Ability to read, interpret and analyze trend reports
Strategic thinking, planning, and results monitoring
Sense of urgency and accountability
Ability to perform all functions of an Assistant Community Manager
Availability to work a flexible schedule, including evenings and weekends
Travel for the purpose of conducting property business
Valid driver’s license
Customer service skills
Proficiency in One‑Site software preferred
Computer literacy
Strong written and oral communication skills
High school diploma or equivalent
Preferred designations: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
Compensation Includes
Competitive salary
Company‑paid benefits: life insurance and LTD
Company‑subsidized health benefits
Wellness programs
Employee Assistance Program
401(k) matching contribution
15 days paid time off (PTO) in the first year
10 paid holidays
Tuition reimbursement programs and annual scholarship program
EOE and Drug Free Workplace
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Marketing and Sales
Referrals increase your chances of interviewing at Royal American Management, Inc. by 2x.
Get notified about new Community Manager jobs in
Panama City, FL .
#J-18808-Ljbffr
Job Description Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at the assigned property. The Manager mentors associates, ensures they support the corporate mission, and understands their role in achieving set goals. The Community Manager advocates on behalf of associates to enhance performance, while delivering excellent customer service to residents.
Job Duties And Responsibilities
Supervises and provides training to community associates
Evaluates associates’ performance, including the completion of annual performance reviews
Counsels under‑performing associates and provides critical feedback to improve performance
Creates a positive, welcoming, supportive environment for residents, visitors, and community associates
Attracts, screens, and selects prospective residents in accordance with federal, state, and governing program laws and regulations utilizing the set Resident Selection Criteria
Maintains knowledge and awareness of market conditions affecting leasing and operations
Develops and executes marketing and advertising campaigns for apartment leasing
Assists with the development and implementation of resident services programming
Maintains sound rent collection procedures, including following up with delinquent accounts
Delivers rent deposits to bank and submits relevant documentation
Oversees security deposit administration, including inspecting units, preparing disposition letters, and processing security deposit returns
Maintains familiarity with all procedures and requirements for accounts payable
Participates in the preparation of the annual operating budget and works with the Regional Manager to maintain budgetary guidelines
Monitors landlord‑tenant relations and mediates disputes when necessary
Utilizes maintenance software to enter and track service requests, and regularly reviews maintenance reports
Inspects apartments for move‑in condition and turnover status
Inspects property grounds, office, community room(s), and all other amenities to ensure they are clean and maintained
Ensures all contractors/vendors have approval from Vendor Compliance before performing any work and monitors their activities
Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
Able to work with a computer for a minimum of 7 hours daily, either standing or sitting
Effectively communicates with applicants, residents, vendors, and supervisors via e‑mail, phone, or in person regarding day‑to‑day operations of the property
Displays leadership, communication, and decision‑making abilities
Maintains a positive attitude under all circumstances
Maintains professionalism at all times throughout the workday and whenever present at the community
> Minimum Requirements
Minimum 3 years of experience in property management, with HUD and Tax Credit experience highly preferred
Computer literate: Microsoft Suite including Word, Excel and Outlook
Experience with One‑Site Property Management Software is a plus
Ability to read, interpret and analyze financial statements (monthly budget comparison, income statement, balance sheet)
Ability to read, interpret and analyze trend reports
Strategic thinking, planning, and results monitoring
Sense of urgency and accountability
Ability to perform all functions of an Assistant Community Manager
Availability to work a flexible schedule, including evenings and weekends
Travel for the purpose of conducting property business
Valid driver’s license
Customer service skills
Proficiency in One‑Site software preferred
Computer literacy
Strong written and oral communication skills
High school diploma or equivalent
Preferred designations: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
Compensation Includes
Competitive salary
Company‑paid benefits: life insurance and LTD
Company‑subsidized health benefits
Wellness programs
Employee Assistance Program
401(k) matching contribution
15 days paid time off (PTO) in the first year
10 paid holidays
Tuition reimbursement programs and annual scholarship program
EOE and Drug Free Workplace
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Marketing and Sales
Referrals increase your chances of interviewing at Royal American Management, Inc. by 2x.
Get notified about new Community Manager jobs in
Panama City, FL .
#J-18808-Ljbffr