Insurance Office of America
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Insurance Office of America, Columbus, Ohio, United States, 43224
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Join to apply for the
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
role at
Insurance Office of America .
Title:
Account Manager - Commercial Lines
Work Environment:
Fully Remote. Supports new producers during their first 3‑6 months with account management and service and temporarily assists other IOA account teams as needed.
Book Focus:
General, Contractor, Professional Liability, Real Estate (required)
Remote Work Policy:
Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote employees must maintain a dedicated, distraction‑free workspace. Remote work does not replace childcare or elder care responsibilities. View branch locations at https://ioausa.com/locations.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports, take action on delinquent accounts, and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense for timely completion.
Communicate frequently and transparently with the account team regarding workload status and issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership as Champion of IOA values.
Ideal Candidate Qualifications
3 + years of account management experience, or 5 + years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
A respectful culture and work/family‑life balance.
Commitment to community service.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen
Online Assessments
Interview(s)
Salary Range The expected pay range for this position is $70 K to $90 K per year, depending on experience, relevant skills, and geographic location.
Equal Opportunity Employer Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Details Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Industry: Insurance
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Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
role at
Insurance Office of America .
Title:
Account Manager - Commercial Lines
Work Environment:
Fully Remote. Supports new producers during their first 3‑6 months with account management and service and temporarily assists other IOA account teams as needed.
Book Focus:
General, Contractor, Professional Liability, Real Estate (required)
Remote Work Policy:
Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote employees must maintain a dedicated, distraction‑free workspace. Remote work does not replace childcare or elder care responsibilities. View branch locations at https://ioausa.com/locations.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports, take action on delinquent accounts, and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense for timely completion.
Communicate frequently and transparently with the account team regarding workload status and issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership as Champion of IOA values.
Ideal Candidate Qualifications
3 + years of account management experience, or 5 + years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
A respectful culture and work/family‑life balance.
Commitment to community service.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen
Online Assessments
Interview(s)
Salary Range The expected pay range for this position is $70 K to $90 K per year, depending on experience, relevant skills, and geographic location.
Equal Opportunity Employer Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Details Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Industry: Insurance
#J-18808-Ljbffr