Insurance Office of America
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Insurance Office of America, Davenport, Iowa, United States, 52800
Commercial Lines Account Manager – Producer Operations Team (Fully Remote)
Join to apply for the Commercial Lines Account Manager – Producer Operations Team (Fully Remote) role at Insurance Office of America.
Title Account Manager – Commercial Lines
Job Description Fully Remote. Supporting the Producer Operations Team, this role provides support to new producers during their first 3–6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed. Book Focus: General, Contractor, Professional Liability, Real Estate (required).
Remote Work Policy Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction‑free workspace and does not substitute for personal responsibilities such as childcare or elder care.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Apply best practices to improve individual and team performance.
Demonstrate integrity and leadership in championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen, Online Assessments, and Interview(s).
Salary Range The expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic location.
Equal Opportunity Statement Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Title Account Manager – Commercial Lines
Job Description Fully Remote. Supporting the Producer Operations Team, this role provides support to new producers during their first 3–6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed. Book Focus: General, Contractor, Professional Liability, Real Estate (required).
Remote Work Policy Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction‑free workspace and does not substitute for personal responsibilities such as childcare or elder care.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Apply best practices to improve individual and team performance.
Demonstrate integrity and leadership in championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen, Online Assessments, and Interview(s).
Salary Range The expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic location.
Equal Opportunity Statement Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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