Salesforce
Lead Technical Writer, Platform Content Experience
Salesforce, Bellevue, Washington, us, 98009
Lead Technical Writer, Platform Content Experience
Salesforce is the leading enterprise cloud platform where AI and human agents drive customer success. The Platform Content Experience (CX) team creates help topics, developer guides, release notes, videos, Trailhead modules and more to make it easier for customers to build and manage Salesforce experiences. Responsibilities Work with your team and stakeholders to determine direction and priorities for your content area and make smart tradeoffs when those priorities evolve. Champion a user‑centric approach to content development, ensuring your content is intuitive, findable, and meets the needs of your varied audiences. Create a variety of content types aligned with CX guidelines, as required for customer success. Track and report on work to provide visibility and alignment across the team and to stakeholders. Monitor content performance to identify opportunities for content and process improvement. Required Skills/Experience 5+ years of experience creating software documentation. Demonstrated English writing skills for a technical audience, with writing samples. Great people and communication skills and a strong team player. Focus on quality and details, with the ability to learn new technologies quickly. Comfort with working on multiple projects at once. Experience with source control software such as GitHub and markup languages such as Markdown. Experience with generative AI and LLM‑based solutions and authoring environments such as Visual Studio Code or Oxygen. Bachelor’s degree or equivalent experience in a STEM field, English, Journalism, or similar. Desired Skills/Experience Experience with app marketplaces. Experience writing for an independent software vendor (ISV) audience. Experience with collaboration tools such as Slack. Familiarity with Salesforce products, ecosystem, and infrastructure. Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employment decisions are based on merit and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
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Salesforce is the leading enterprise cloud platform where AI and human agents drive customer success. The Platform Content Experience (CX) team creates help topics, developer guides, release notes, videos, Trailhead modules and more to make it easier for customers to build and manage Salesforce experiences. Responsibilities Work with your team and stakeholders to determine direction and priorities for your content area and make smart tradeoffs when those priorities evolve. Champion a user‑centric approach to content development, ensuring your content is intuitive, findable, and meets the needs of your varied audiences. Create a variety of content types aligned with CX guidelines, as required for customer success. Track and report on work to provide visibility and alignment across the team and to stakeholders. Monitor content performance to identify opportunities for content and process improvement. Required Skills/Experience 5+ years of experience creating software documentation. Demonstrated English writing skills for a technical audience, with writing samples. Great people and communication skills and a strong team player. Focus on quality and details, with the ability to learn new technologies quickly. Comfort with working on multiple projects at once. Experience with source control software such as GitHub and markup languages such as Markdown. Experience with generative AI and LLM‑based solutions and authoring environments such as Visual Studio Code or Oxygen. Bachelor’s degree or equivalent experience in a STEM field, English, Journalism, or similar. Desired Skills/Experience Experience with app marketplaces. Experience writing for an independent software vendor (ISV) audience. Experience with collaboration tools such as Slack. Familiarity with Salesforce products, ecosystem, and infrastructure. Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employment decisions are based on merit and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
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