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Hourly Range
$34.77 Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with the AV System Design Team and Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus. This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands. Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware. Provide installation services to upgrade existing systems - adding new technology to legacy spaces. Installations include, replacing and/or adding video projectors, flat‑panel displays, microphones, speakers, listening assistance transmitters, lecture‑capture recorders, etc. Provide installation service for new and remodeled spaces to provide AV presentation and videoconference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices. Must have the ability to travel to multiple locations within one day as needed. Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces. Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades. Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products - Including navigation of management portals. Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, AppSpace and RiseVision. Provide outstanding customer service to clients that include faculty, students, and administrative personnel. Principal Responsibilities
Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms. Provides technical support services including control system networking, configuration, and basic programming. Performs systems installation, including cable termination and rack assembly. Troubleshoots audio‑visual control systems that utilize various interfaces. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity. Develops testing and calibration procedures for installations in production environments. Supports basic networking systems and protocols with an understanding of client‑specific networking and security requirements. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones. Maintains proficiency in audio‑visual technology and applies this knowledge to audio‑visual systems integration and support services. Coordinates, organizes, and executes audio‑visual support. Develops and edits departmental documentation regarding system specifications and usage. May perform other duties as assigned. Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an Associate's degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties throughout their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Yale University is a tobacco‑free campus.
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$34.77 Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with the AV System Design Team and Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus. This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands. Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware. Provide installation services to upgrade existing systems - adding new technology to legacy spaces. Installations include, replacing and/or adding video projectors, flat‑panel displays, microphones, speakers, listening assistance transmitters, lecture‑capture recorders, etc. Provide installation service for new and remodeled spaces to provide AV presentation and videoconference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices. Must have the ability to travel to multiple locations within one day as needed. Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces. Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades. Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products - Including navigation of management portals. Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, AppSpace and RiseVision. Provide outstanding customer service to clients that include faculty, students, and administrative personnel. Principal Responsibilities
Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms. Provides technical support services including control system networking, configuration, and basic programming. Performs systems installation, including cable termination and rack assembly. Troubleshoots audio‑visual control systems that utilize various interfaces. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity. Develops testing and calibration procedures for installations in production environments. Supports basic networking systems and protocols with an understanding of client‑specific networking and security requirements. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones. Maintains proficiency in audio‑visual technology and applies this knowledge to audio‑visual systems integration and support services. Coordinates, organizes, and executes audio‑visual support. Develops and edits departmental documentation regarding system specifications and usage. May perform other duties as assigned. Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an Associate's degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties throughout their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Yale University is a tobacco‑free campus.
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