The Community Builders, Inc.
About The Community Builders, Inc. (TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on‑site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements.
Essential Functions
Develop and manage operating budgets, billing processes, operating reports, and all accounting functions, including invoicing and expense tracking; monitor revenue transactions and rent collection; manage nonpayment of rent processes; follow up with collection agencies and report status.
Approve and submit employee time sheets; enact cost‑control measures as needed.
Oversee upkeep of the property curb appeal; conduct annual inspection of apartments, market‑ready units, safety, and preventive maintenance; prepare for local, state or federal audits or inspections; monitor the work order system; document and report incidents for risk management.
Provide outstanding customer service to residents, ensuring timely communications and follow‑up on service requests or complaints, including violations of building rules or resident policies.
Work closely with Community Life staff and resident associations and groups to advertise activities and services available on site and in the local area, fostering community and well‑being.
Recruit, train, coach, manage and motivate team members; provide evaluations and recommendations to HR.
Participate in corporate committees and attend trainings, seminars, and conferences.
Be available for emergencies, on‑call duties, resident functions and weekends as needed.
Knowledge, Skills and Abilities
Excellent budget and financial management skills.
Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines.
Microsoft Word, Excel, Outlook and Yardi or other industry software experience.
Excellent verbal and written communication skills.
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Demonstrated excellent customer service skills.
Ability to speak a second language is a plus.
Leadership skills and understanding of effective management of personal development for all employees.
Physical Demands & Work Environment Ability to move around the building or site; move up to 50 pounds; work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience BA/BS and 5+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required; 2 years in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC® preferred.
Benefits
Medical, dental, and vision insurance
12 paid holidays & tenure‑based PTO accruals
Employer contributions to Health Savings Accounts
Company‑paid Life & Disability Insurance
403(b) retirement plan with company match
Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Strategy/Planning and Information Technology
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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on‑site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements.
Essential Functions
Develop and manage operating budgets, billing processes, operating reports, and all accounting functions, including invoicing and expense tracking; monitor revenue transactions and rent collection; manage nonpayment of rent processes; follow up with collection agencies and report status.
Approve and submit employee time sheets; enact cost‑control measures as needed.
Oversee upkeep of the property curb appeal; conduct annual inspection of apartments, market‑ready units, safety, and preventive maintenance; prepare for local, state or federal audits or inspections; monitor the work order system; document and report incidents for risk management.
Provide outstanding customer service to residents, ensuring timely communications and follow‑up on service requests or complaints, including violations of building rules or resident policies.
Work closely with Community Life staff and resident associations and groups to advertise activities and services available on site and in the local area, fostering community and well‑being.
Recruit, train, coach, manage and motivate team members; provide evaluations and recommendations to HR.
Participate in corporate committees and attend trainings, seminars, and conferences.
Be available for emergencies, on‑call duties, resident functions and weekends as needed.
Knowledge, Skills and Abilities
Excellent budget and financial management skills.
Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines.
Microsoft Word, Excel, Outlook and Yardi or other industry software experience.
Excellent verbal and written communication skills.
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Demonstrated excellent customer service skills.
Ability to speak a second language is a plus.
Leadership skills and understanding of effective management of personal development for all employees.
Physical Demands & Work Environment Ability to move around the building or site; move up to 50 pounds; work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience BA/BS and 5+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required; 2 years in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC® preferred.
Benefits
Medical, dental, and vision insurance
12 paid holidays & tenure‑based PTO accruals
Employer contributions to Health Savings Accounts
Company‑paid Life & Disability Insurance
403(b) retirement plan with company match
Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Strategy/Planning and Information Technology
#J-18808-Ljbffr