Baltimore City Public Schools is hiring: Associate - Audio Visual & Media in Bal

Associate - Audio Visual & Media

Baltimore City Public Schools seeks an entry‑level Associate – Audio Visual & Media to establish and maintain audio‑visual district standards and provide technical support within the Information Technology Department.

Essential Functions

• Troubleshoot Interactive Display systems and hardware.
• Troubleshoot Audio‑Visual Control Systems and processing units.
• Troubleshoot Projection systems.
• Troubleshoot PA systems.
• Solid understanding of signal flow and ability to assess skill level.
• Understand ticketing systems.
• Assist in the implementation of quality customer support processes.
• Ensure systems and system changes are properly documented.
• Interface with vendor support service groups for escalation of technical problems during outages or performance degradation.
• Organize and maintain technical libraries.
• Research and facilitate resolution of customer service requests.
• Participate as team member in projects of moderate size and may serve as team lead for small projects.
• Maintain advanced technical knowledge of two City Schools application programs, databases, operating systems, customer data retrieval processes, or network configurations.
• Exhibit decorum and professionalism.
• Participate in training programs to increase technical, interpersonal, and communication skills related to assigned projects.
• Use tact and exercise good judgment when interacting with the general public, school, and central office personnel.
• Promote all activities in compliance with equal employment and nondiscrimination policies and federal, state, and school board laws.

Qualifications

• Associate’s degree in a technology‑related field or high school diploma with technical certification(s) and two to four years of directly related experience, as specified.
• Experience with in‑person, hybrid, and virtual audio‑visual event production.
• Knowledge of audio‑visual products and solutions including interactive displays and AV control systems (e.g., EXTRON, Crestron, Box Light).
• Excellent written and oral communication skills.

Salary Range: Minimum $67,785 – Maximum $103,569 (Hiring range: $67,785 – $80,855).

Employment Type: Full‑time (Entry Level)

Benefits

Eligible for benefits. For details see: http://www.baltimorecityschools.org

Application Materials

• Completed online application.
• Resume demonstrating required qualifications.
• Transcripts and MSDE certifications.
• Three professional references with full contact information.
• All necessary documentation and certifications scanned and uploaded to the application.

Equal Opportunity Statement

Baltimore City Public Schools (“City Schools”) does not discriminate in its employment, programs, and activities based on race, ethnicity, color, ancestry, national origin, nationality, religion, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy or parenting status, family structure, ability, veteran status, genetic information, age, immigration or citizenship status, socioeconomic status, language, or any other legally or constitutionally protected attributes or affiliations. Discrimination undermines our community’s long‑standing efforts to create, foster, and promote equity and inclusion for all. Some examples of discrimination include acts of hate, violence, harassment, bullying, or retaliation. For more information, see Baltimore City Board of School Commissioners Policies JBA (Nondiscrimination - Students), JBB (Sex-Based Discrimination - Students), JICK (Bullying, Harassment, or Intimidation of Students), ACA (Nondiscrimination - Employees and Third Parties), ACB (Sexual Harassment - Employees and Third Parties), ACD (ADA Reasonable Accommodations), and ADA (Equity), and the accompanying City Schools Administrative Regulations. City Schools also provides equal access to the Boy and Girl Scouts and other designated youth groups. Link to Full Nondiscrimination Notice. This position is affiliated with the Paraprofessional and School‑Related Personnel (PSRP) bargaining unit and the City Retirement Plan.