City of Charlottesville is hiring: Library - 20-Hour Part-Time Branch Support (C

About the Position

Branch Support – part‑time (20 hours/week) at the Crozet Library. Starting salary $15.75/hour (annualized $16,380). Eligible for prorated benefits. The role performs paraprofessional duties in library circulation, reference, and patron assistance under the supervision of the Branch Manager.

Responsibilities

• Provide all library circulation services, including checking materials in and out, registering patrons for library cards, placing holds, and collecting fines and fees.
• Check returned lending materials for damage, normal wear and tear, and missing items.
• Maintain serial collections by processing new material and withdrawing old material.
• Process new books by checking to correct catalog information.
• Prepare books for withdrawal by processing material in the system and generating paperwork associated with removal.
• Perform computer assistance for patrons.
• May be asked to perform notarial services.
• Provide reader advisory and reference services.
• Manage inter‑library loan (ILL) requests.
• Answer telephone calls and handle patron inquiries in person and on the phone.
• Shelve and maintain library materials by call number.
• Assist with weeding the collection; withdraw books that have been weeded, remove library markings, change status in catalog, and arrange return to vendors.
• Prepare bank deposits for branch funds.
• Maintain branch email address and voicemail box, following up with patrons as needed.
• Maintain branch technology by cleaning patron computers, troubleshooting issues, monitoring IT tickets, replacing paper and toner, and assisting staff with technology questions.
• Prepare signage, book lists, displays, program calendars, and basic programs to promote library resources and community interaction.
• Assist Jefferson‑Madison Regional Library staff with projects.
• Follow library procedures for opening, operating, and closing the branch.
• Assume responsibility for the branch in the absence of the Branch Manager.
• Use and maintain JMRL equipment, tools, and other resources appropriately.
• Ensure regular and reliable attendance.

Other Duties

• Perform additional duties to support operational requirements as needed or assigned.

Minimum Qualifications

• High School or GED, with experience in a public customer‑service environment and proficiency with Windows and the internet.
• Experience in a public customer‑service environment and proficiency with Windows and the internet.
• An equivalent combination of education and experience may be considered.

Preferred Qualifications

• Experience working in a library.
• Knowledge of library computer software programs.

Certifications, Licenses, and Other Requirements

• Pass a pre‑employment background check.
• Work a flexible schedule, including days, evenings, and weekends.

Job Knowledge, Skills, and Abilities

• Basic familiarity with library work, common principles and terminology, and simple problem solving.
• Apply relevant policies and procedures in daily tasks.
• Use online information sources effectively in research and reference.
• Navigate non‑fiction and print reference collections to support reference inquiries.

Reading and Writing Competencies

• Reading: Intermediate – understand newspapers, magazines, journals, multi‑step manuals, and reference materials.
• Writing: Basic – write simple letters, paragraphs, and sentences containing subject, verb, and object, and/or lists of names and addresses.
• Mathematics: Basic – perform addition, subtraction, multiplication, and division.

Communication, Decision‑Making, and Technical Skills

• Routine communication – provide and exchange basic information; maintain effective working relationships with coworkers.
• Decision making – generally follow general instructions or standard procedures; some discretion within a limited range of choices.
• Technical skills – intermediate proficiency in Microsoft Office and departmental software; practical knowledge of a technical field with analytical judgment.

Fiscal Responsibilities

• Receive and disburse funds and prepare money for deposit.

Supervisory Responsibilities

• No responsibility for direction or supervision of others.

Other Characteristics

• Strong public‑services orientation.
• Frequent task changes; work closely with others as part of a team.
• Responsibly find answers to questions and respond appropriately.
• Perform multiple tasks simultaneously; perform tedious or exacting work.
• Excellent organizational, time‑management, and customer‑service skills.
• May need to handle angry, frustrated, or upset individuals.
• Requires a non‑traditional work schedule such as weeknights and weekends.

Physical Demands

• Medium work – exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or move objects.
• Requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
• Must communicate information and ideas clearly to others.
• Must observe details at close range (within a few feet).

Equipment, Tools, and Software

• Standard office equipment, telephone, related software and hardware; book trucks, carts, and other equipment as appropriate.

Work Environment

• Office environment with extended exposure to computer screens, monitor glare, and dust.
• Noise level is usually quiet.

Schedule

Flexible schedule including days, evenings, and weekends.