Staffmark Group is hiring: Training Content Developer in Plano

Training Content Developer

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Plano, TX.

Top Skills

• Technical Writing
• Knowledge of LMS systems
• Mobile Repair knowledge

Summary

Create and manage technical training content for new-hire, ongoing, and ad-hoc training requests for any employee who provides service in the care organization.

Responsibilities

• Develop and manage content for new-hire and ongoing technical training for all levels of in-store staff and call center agents.
• Maintain up-to-date knowledge of applicable repair standards and processes.
• Strong knowledge of adult learning theory, instructional design, meaningful measurement and evaluation, and multiple learning formats.
• Demonstrate competency in both oral and written communication for internal and external personnel at all levels, especially in customer support product training programs, repair order work, and troubleshooting activities.
• Utilize internal community to share improvements and experiences in product troubleshooting, failure analysis, diagnostics, and repair techniques.
• Assist in the design and assembly of training materials. Develop content for specific client products and technology-focused training modules.
• Provide assistance to team members when needed or required.
• Apply advanced technical knowledge of departmental principles and procedures, including advanced root cause analysis and reporting.
• Collaborate with team members and subject matter experts to produce accurate and meaningful support materials that provide a differentiator with our competitor OEMs.
• Assist with calibrating and maintaining test equipment, test cables, and ESD safety equipment in accordance with calibration standards and compliance procedures; perform minor repairs, replacement, or calibration of equipment or initiate contract repair or replacement orders.
• Perform work within company and regulatory guidelines.
• Collaborate with all stakeholders to tailor training to best fit the needs of the team.
• Manage the creation and implementation of a variety of different training methods, including hands‑on, blended, digital, technical, and train‑the‑trainer.
• Understand that our internal customers are fully supported.
• Identify opportunities for improvement or areas of excellence within programs; report findings to senior partners.
• Effectively train on how to create an exciting experience for consumers.
• Innovate new and fun ways to engage the team in training and development activities.
• Build strong relationships with business partners, account teams, internal management, etc.
• Effectively design/implement training materials to enhance the overall learning experience.
• Manage web‑based training content within the respective CMS and/or LMS.
• Build, run, and analyze training content reports for completion data as well as content improvement opportunities.

Requirements

• Analyzed the standards set by industry to design and develop curriculum to ensure learners' success in course(s).
• Implemented carefully planned lessons for each learner.
• Differentiated teaching techniques to reach learners with different learning styles.
• Used formative assessments to adjust lessons to the needs of each class while staying on track to complete the course curriculum.
• Analyzed data from prior assessments to determine gaps in learning.
• Collaborated with teammates to develop lesson plans and write assessments.
• Successful training experience / proven track record in performance management.
• Ability to perform independently with strong decision‑making skills.
• Creative design skills utilizing technology‑based tools and processes.
• Impeccable oral, verbal, and written communications and presentation skills.
• Advanced MS Office skills (PowerPoint, Excel, Word, etc.).

Benefits

Competitive compensation and a benefits package, including medical, dental, vision, 401K, and Paid Time Off.

EEO Statement

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, citizenship status, pregnancy, medical condition, and disability. Reasonable accommodations are provided throughout the hiring process.