Staffmark
Drive Service Excellence: Become Our Next Service Writer
Where Parts, Customers & Precision Align in a High-Performance Repair Shop
Join a top-tier, customer-focused agricultural and heavy-equipment service center known for technical excellence and reliability. We're seeking an experienced Service Writer to bridge the gap between parts, service, and sales-supporting mechanics, coordinating customer communications, and ensuring every repair job is documented and executed flawlessly.
Hours & Pay
You'll be part of a close-knit, growth-oriented team where your role matters. Enjoy a competitive hourly wage , weekly pay, and a comprehensive benefits package (details shared at hire) that supports your well-being and career development. Our benefits include health coverage, retirement options, and more-designed to reward your hard work in a trusted, fast-paced environment.
What You'll Do (Daily Tasks & Responsibilities)
Warehouse & Parts Coordination
Apply Today!
If you're ready to take on a critical role where technical know-how meets customer service- and grow with a respected equipment service team - click Apply Now to be considered for our Service Writer position.
Where Parts, Customers & Precision Align in a High-Performance Repair Shop
Join a top-tier, customer-focused agricultural and heavy-equipment service center known for technical excellence and reliability. We're seeking an experienced Service Writer to bridge the gap between parts, service, and sales-supporting mechanics, coordinating customer communications, and ensuring every repair job is documented and executed flawlessly.
Hours & Pay
- Pay Rate: $26.00 - $28.00 per hour (depending on experience)
- Shift: Monday-Friday, typical business hours
- Employment Type: Direct Hire
You'll be part of a close-knit, growth-oriented team where your role matters. Enjoy a competitive hourly wage , weekly pay, and a comprehensive benefits package (details shared at hire) that supports your well-being and career development. Our benefits include health coverage, retirement options, and more-designed to reward your hard work in a trusted, fast-paced environment.
What You'll Do (Daily Tasks & Responsibilities)
Warehouse & Parts Coordination
- Receive and document incoming parts orders
- Sort and distribute received parts, assigning them to correct work tickets
- Alert parts technicians when customers should be notified
- Keep the warehouse organized and parts cleanly labeled
- File warranty claims accurately
- Verify hardcard notes meet warranty requirements before closing
- Ensure correct codes and pricing on invoices; sublet at cost
- Confirm "W" entries and pricing accuracy
- Attach photos of damage (full, close-up, and area) to invoices
- Submit claims through Kubota and document the claim number on the PO line
- Support the Service Coordinator with scheduling
- Provide daily updates to customers on machine repair status
- Process service work request forms and convert them into job orders
- Generate quotes for parts or labor as needed
- Act as liaison for sales team-field questions, coordinate work, and provide hardcards to stakeholders
- Serve as backup for the Service Coordinator during absences
- Minimum 2 years of experience in service writing, parts coordination, or service coordination
- Experience in a service department or repair shop environment
- Strong organizational skills and mechanical aptitude
- Proven ability to handle warranty documentation and claims
- Excellent communication skills with customers and service teams
- Proficiency in using service-management systems and Microsoft Office
- Ability to lift up to 35 lbs periodically
- Reliable, customer-focused, and capable of working independently
Apply Today!
If you're ready to take on a critical role where technical know-how meets customer service- and grow with a respected equipment service team - click Apply Now to be considered for our Service Writer position.