Foothills Bank
Corporate User Enablement Designer-Commercial Lending
Foothills Bank, Kalispell, Montana, us, 59904
About The Role
The Corporate User Enablement Designer – Commercial Lending plays a pivotal role in empowering users across Commercial Lending platforms. This position is responsible for designing and delivering enablement programs that support system adoption, process alignment, and user success. This individual serves as a strategic liaison between business leads and technical teams, ensuring that commercial systems, such as nCino and LaserPro, are effectively. This role also leads onboarding initiatives, manages enablement content, and provides Tier 1 support to commercial leads across each division in the Glacier Bancorp footprint.
Responsibilities
Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in‑app guidance.
Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes, and compliance expectations.
Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.
Maintain and update user‑facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
Collaborate with video editors and corporate training teams to produce and refine training assets.
Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
Provide feedback to developers and system owners to improve usability and effectiveness.
Must comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control; complete assigned online training courses and achieve a passing score by due date.
Qualifications Education
Bachelor’s Degree in a related discipline such as training/education, information technology, or business.
Master’s Degree (preferred) in a related discipline such as training/education, information technology, or business.
Experience
5 years of nCino Experience in training, implementation, configuration, user support, or process optimization.
5 years of specialized experience in training users on complex software platforms, enterprise systems, or technical tools.
10+ years of Generalized Training/Education – demonstrated expertise in designing, delivering, and evaluating training programs across diverse audiences (preferred).
Experience working in an Agile team environment (required).
Comfortable navigating resistance, communicating change impacts, and reinforcing process alignment across diverse teams and divisions (required).
Salesforce Administrator certification (required).
Travel Up to 25% travel required (e.g., 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation. Must be able to lodge in public facilities and have a valid driver’s license.
Benefits Starting salary is dependent on relevant experience and may vary by geographic location. We offer an extensive benefits package that includes medical, dental, vision, and life insurance, as well as health savings account options, Employee Assistance Program (EAP), health rewards program, retirement savings plan (401(k) and Profit‑Sharing), short and long‑term disability benefits, education and training benefits, and discounts on banking products. We also offer generous paid time off (PTO) and paid holidays. For details, visit our website.
Equal Opportunity Employer Glacier Bancorp, Inc. is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable laws. Glacier Bancorp does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
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Responsibilities
Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in‑app guidance.
Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes, and compliance expectations.
Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.
Maintain and update user‑facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
Collaborate with video editors and corporate training teams to produce and refine training assets.
Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
Provide feedback to developers and system owners to improve usability and effectiveness.
Must comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control; complete assigned online training courses and achieve a passing score by due date.
Qualifications Education
Bachelor’s Degree in a related discipline such as training/education, information technology, or business.
Master’s Degree (preferred) in a related discipline such as training/education, information technology, or business.
Experience
5 years of nCino Experience in training, implementation, configuration, user support, or process optimization.
5 years of specialized experience in training users on complex software platforms, enterprise systems, or technical tools.
10+ years of Generalized Training/Education – demonstrated expertise in designing, delivering, and evaluating training programs across diverse audiences (preferred).
Experience working in an Agile team environment (required).
Comfortable navigating resistance, communicating change impacts, and reinforcing process alignment across diverse teams and divisions (required).
Salesforce Administrator certification (required).
Travel Up to 25% travel required (e.g., 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation. Must be able to lodge in public facilities and have a valid driver’s license.
Benefits Starting salary is dependent on relevant experience and may vary by geographic location. We offer an extensive benefits package that includes medical, dental, vision, and life insurance, as well as health savings account options, Employee Assistance Program (EAP), health rewards program, retirement savings plan (401(k) and Profit‑Sharing), short and long‑term disability benefits, education and training benefits, and discounts on banking products. We also offer generous paid time off (PTO) and paid holidays. For details, visit our website.
Equal Opportunity Employer Glacier Bancorp, Inc. is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable laws. Glacier Bancorp does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
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