Capital One
Capital One’s Experience Design organization focuses on co‑creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The Experience Design Research team accelerates teams’ learning velocity by conducting primary research studies, assessments, and testing, and by overseeing democratized research/testing conducted by others. A key aspect of this role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.
Role Overview As a Design Researcher at Capital One, you will collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio, prioritizing research including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re‑use learnings and collaborate on research that can serve multiple programs.
Role Expectations
Research expertise: Enable focus, transparency, and expectations for design research practice across cross‑functional portfolio and accelerate learning velocity.
Human‑centered: Navigate partners’ needs, leveraging critical‑thinking skills that factor in data, research insights, scalability, and tech constraints to deliver meaningful, actionable insights.
Business‑focused: Apply relevant insights on customers, competitors, and broader market trends to shape a shared point of view for team, partners, and stakeholders.
Problem‑solving: Use knowledge of tech, data capabilities, and emerging technologies to inform work and help cross‑functional teams move faster and navigate limitations.
Collaboration: Foster partnerships across lines of business and the organization to share solutions and bridge gaps in information.
Communication: Present work across levels and job functions using a human‑centered approach that integrates design frameworks, data, and research insights to influence strategic decision‑making at senior levels.
Basic Qualifications
At least 4 years conducting user research.
At least 4 years conducting quantitative or qualitative primary research or data analysis (survey data, behavioral analytics, etc.).
Preferred Qualifications
At least 7 years conducting research in large, corporate enterprises.
Exceptional business communications (verbal and written).
Proven ability to influence executives.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full‑time annual salaries for this role are listed below, by location. McLean, VA: $127,500 – $145,500 New York, NY: $139,100 – $158,700 Richmond, VA: $115,900 – $132,200
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
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Role Overview As a Design Researcher at Capital One, you will collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio, prioritizing research including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re‑use learnings and collaborate on research that can serve multiple programs.
Role Expectations
Research expertise: Enable focus, transparency, and expectations for design research practice across cross‑functional portfolio and accelerate learning velocity.
Human‑centered: Navigate partners’ needs, leveraging critical‑thinking skills that factor in data, research insights, scalability, and tech constraints to deliver meaningful, actionable insights.
Business‑focused: Apply relevant insights on customers, competitors, and broader market trends to shape a shared point of view for team, partners, and stakeholders.
Problem‑solving: Use knowledge of tech, data capabilities, and emerging technologies to inform work and help cross‑functional teams move faster and navigate limitations.
Collaboration: Foster partnerships across lines of business and the organization to share solutions and bridge gaps in information.
Communication: Present work across levels and job functions using a human‑centered approach that integrates design frameworks, data, and research insights to influence strategic decision‑making at senior levels.
Basic Qualifications
At least 4 years conducting user research.
At least 4 years conducting quantitative or qualitative primary research or data analysis (survey data, behavioral analytics, etc.).
Preferred Qualifications
At least 7 years conducting research in large, corporate enterprises.
Exceptional business communications (verbal and written).
Proven ability to influence executives.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full‑time annual salaries for this role are listed below, by location. McLean, VA: $127,500 – $145,500 New York, NY: $139,100 – $158,700 Richmond, VA: $115,900 – $132,200
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
#J-18808-Ljbffr