Capital One
Learning Design Manager | Readiness & Associate Experience
Capital One, Richmond, Virginia, United States, 23214
Learning Design Manager | Readiness & Associate Experience
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company and a great place to work.
At Capital One, we foster a unique culture of enthusiasm, collaboration, innovation, and agile creation, where leaders prioritize well‑being while achieving outstanding results. This role will be responsible for leading a team of instructional designers to deliver a diverse set of learning experiences to support our Retail Bank teams. The leader will partner closely with other learning leaders and key business partners to create custom learning strategies. They will empower their team to analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report on learning effectiveness. We are focused on delivering memorable, engaging learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career.
Requirements
Adult Learning Expertise : Strong knowledge of adult learning theory, cognitive science, and evidence‑based learning fields. Passion for staying current with research and tools.
Collaborative Relationship Manager : Value co‑creation and partner across learning teams and business partners. Balance learning best practices with business needs and constraints.
Strategic Learning Partner : Stay current with emerging design trends, anticipate future learning needs, think systemically, balance long‑term vision with operational excellence, and manage multiple priorities.
Insight‑driven Storyteller : Use feedback, data, and insights to define problems and drive decisions with continuous improvement. Communicate clearly and influence across audiences and levels.
Key Responsibilities
Develop the team to be well‑rounded learning professionals through business acumen, design integrity, tools and technology, adult learning theory, and professional skills.
Maintain awareness of the team’s capacity and prioritization to delegate work effectively and communicate expectations with partners.
Align with business cycles and dynamics to anticipate learning needs, make informed decisions and proactive recommendations.
Use data‑driven insights to identify and communicate team impact and recommend future learning strategies.
Collaborate with other learning leaders to identify opportunities for efficiencies throughout the learning design process or by leveraging existing materials.
Work with learning leaders to establish processes, norms and best practices that support collaboration and learning design excellence.
Basic Qualifications
High School Diploma, GED or equivalent certification.
At least 2 years of experience in people leadership.
At least 3 years of experience in client‑facing consulting.
At least 5 years of experience as a Learning Designer, designing learning experiences across digital and in‑person environments.
At least 1 year of experience in learning strategy creation.
Preferred Qualifications
1+ years experience working in a call center environment.
1+ years experience working in a customer‑facing environment.
1+ years experience in change management.
2+ years of experience in learning strategy creation.
1+ years experience with multi‑modal learning strategies.
Salary by Location
McLean, VA: $126,700 – $144,600
Richmond, VA: $115,200 – $131,500
Wilmington, DE: $115,200 – $131,500
Capital One offers a comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. No agencies please.
For additional information or accommodation requests, contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.
For technical support or questions about Capital One’s recruiting process, send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
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At Capital One, we foster a unique culture of enthusiasm, collaboration, innovation, and agile creation, where leaders prioritize well‑being while achieving outstanding results. This role will be responsible for leading a team of instructional designers to deliver a diverse set of learning experiences to support our Retail Bank teams. The leader will partner closely with other learning leaders and key business partners to create custom learning strategies. They will empower their team to analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report on learning effectiveness. We are focused on delivering memorable, engaging learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career.
Requirements
Adult Learning Expertise : Strong knowledge of adult learning theory, cognitive science, and evidence‑based learning fields. Passion for staying current with research and tools.
Collaborative Relationship Manager : Value co‑creation and partner across learning teams and business partners. Balance learning best practices with business needs and constraints.
Strategic Learning Partner : Stay current with emerging design trends, anticipate future learning needs, think systemically, balance long‑term vision with operational excellence, and manage multiple priorities.
Insight‑driven Storyteller : Use feedback, data, and insights to define problems and drive decisions with continuous improvement. Communicate clearly and influence across audiences and levels.
Key Responsibilities
Develop the team to be well‑rounded learning professionals through business acumen, design integrity, tools and technology, adult learning theory, and professional skills.
Maintain awareness of the team’s capacity and prioritization to delegate work effectively and communicate expectations with partners.
Align with business cycles and dynamics to anticipate learning needs, make informed decisions and proactive recommendations.
Use data‑driven insights to identify and communicate team impact and recommend future learning strategies.
Collaborate with other learning leaders to identify opportunities for efficiencies throughout the learning design process or by leveraging existing materials.
Work with learning leaders to establish processes, norms and best practices that support collaboration and learning design excellence.
Basic Qualifications
High School Diploma, GED or equivalent certification.
At least 2 years of experience in people leadership.
At least 3 years of experience in client‑facing consulting.
At least 5 years of experience as a Learning Designer, designing learning experiences across digital and in‑person environments.
At least 1 year of experience in learning strategy creation.
Preferred Qualifications
1+ years experience working in a call center environment.
1+ years experience working in a customer‑facing environment.
1+ years experience in change management.
2+ years of experience in learning strategy creation.
1+ years experience with multi‑modal learning strategies.
Salary by Location
McLean, VA: $126,700 – $144,600
Richmond, VA: $115,200 – $131,500
Wilmington, DE: $115,200 – $131,500
Capital One offers a comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. No agencies please.
For additional information or accommodation requests, contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.
For technical support or questions about Capital One’s recruiting process, send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
#J-18808-Ljbffr