Medecins Sans Frontieres (MSF)
Relationship Marketing Project Manager
Medecins Sans Frontieres (MSF), Indiana, Pennsylvania, us, 15705
At MSF OCG, we are committed to fostering an inclusive culture that supports and amplifies the diverse voices of our staff. We strive to create work environments where teams of people with varied backgrounds, characteristics, perspectives, ideas, and experiences collaborate to advance MSF's social mission and improve outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply if they don't meet all the job requirements. Research shows this is especially true for women. If you believe your profile is a good fit for this position, we encourage you to apply, even if you don't meet all the listed qualifications.
We encourage applications from people of all genders, ages, sexual orientations, ethnicities, origins, religions, beliefs, disabilities and all other characteristics of diversity.
MSF does not tolerate any sexual exploitation or abuse, any form of discrimination or harassment, including sexual harassment. All selected candidates will be subject to reference checks.
Context & Mission Doctors Without Borders is an independent international medical and humanitarian organization that provides care to people in need, to people affected by natural or man-made disasters and to victims of armed conflict, without discrimination and without regard to race, religion, beliefs or political affiliation (MSF Charter).
Under the supervision of the Marketing Coordinator, the Relationship Marketing Project Manager will be primarily responsible for donor loyalty campaigns targeting standard one-off donors and middle-income donors. They will collaborate closely with team members to design and deploy multi-channel campaigns (print, digital) and ensure rigorous monitoring of results, budgets, and performance.
The missions may evolve according to strategic priorities and the needs of the organization and will, if necessary, be redefined each year during annual reviews.
The marketing team is part of the "Public Fundraising" unit, one of seven units within the Communications and Fundraising Department of Doctors Without Borders Switzerland. The marketing team works in collaboration with the Donor Care, Middle Donor, and Legacy units to ensure consistent communication with MSF donors.
The marketing team also works in synergy with other teams in the Communication and Fundraising department to carry out cross‑functional projects.
Main Responsibilities
Strategy and implementation of relationship marketing campaigns
Develop annual multi‑channel strategies and budgets for projects within the scope of the position
Design the action plan and coordinate print campaigns to retain one‑off standard and middle donors, managing:
Proposing content and writing texts
The layout with a graphic designer
Translations with translators
Coordination of production with the Production Manager
Internal validations
In collaboration with the digital team, develop digital tools to complement print campaigns
Propose and test innovative ideas to improve campaign performance
Ensure consistency of donor journeys and touchpoints in the CRM (Customer Insight)
Strategy and implementation of secondary donor pathways
Define the annual strategy for secondary donor pathways
Design the action plan and coordinate print and digital touchpoints for donor retention for one‑off standard and middle donors, by:
Proposing content and writing texts
Coordinating the layout by a graphic designer for printed touchpoints
Coordinating the deployment in Customer Insight by the digital team
Coordinating the translations
Managing internal approvals
Ensure the consistency of secondary donor journeys in the CRM (Customer Insight)
Analysis and monitoring of results
Work with data analysts to evaluate the performance and profitability of multi‑channel actions and campaigns
Ensure rigorous monitoring of budgets and produce strategic recommendations based on results
Participation in strategic thinking
Contribute to the development of the annual budget strategy for the marketing unit
Participate in discussions on improving fundraising tools and multi‑channel initiatives
Conduct strategic monitoring of market trends, the activities of other MSF sections and sector innovations
Collaboration interservice et support
Collaborating with the digital team to ensure alignment of online tools with loyalty campaigns
Working in coordination with the Donor Care unit to ensure consistent communication with donors
Supporting the donor relations department with requests arising from relationship marketing campaigns
Actively participate in team meetings, cross‑functional projects and strategic initiatives
To take charge of specific projects assigned by the manager or the department director
Participate in annual strategic discussions regarding the budget and the development of fundraising tools
Actively participates in team and department meetings
Travel to visit service providers & maintain strategic monitoring of market trends and the activities of other MSF & NGO sections in Switzerland in order to propose innovative and competitive solutions
Manage any other projects or tasks assigned by the manager or director of the administrative department
Qualifications Education University degree or equivalent training in Marketing, fundraising, or equivalent qualification.
Experience Essential: Minimum 3 years in a similar position, ideally in the field of relationship marketing and fundraising
Technical Skills
In‑depth knowledge of the basic principles of multi‑channel fundraising (print, digital)
Experience in managing multi‑channel campaigns
Excellent writing skills
In‑depth knowledge of the graphic chain
In‑depth knowledge of CRM tools
Proficiency in office software (Word, Excel, PowerPoint) and digital environments
LANGUAGES
Essential: French
Desired: English German
Personal qualities
Excellent prioritization and organizational skills
Ability to rigorously meet deadlines
Stress resistance and ability to manage multiple cases simultaneously
Autonomy and initiative
Agility and flexibility to adapt to varied and unforeseen situations
Problem‑solving oriented
Ease of integrating into a team and collaborating effectively
Dynamism and intellectual curiosity
Working conditions
Full‑time position, 90% (36 hours/week)
Fixed‑term contract of 3 months
Workplace: Geneva
Ideal start date: December 8, 2025
Gross monthly salary (at 90%): from CHF 6,552.9.- to CHF 7,545.6.- (salary based on equivalent experience and internal salary scale)
Paid vacation: 25 days per year, pro rata temporis, plus Swiss public holidays falling during the term of the contract
Pension fund: contribution to the pension fund (2nd pillar‑LPP) covered at a rate of 3/4 by MSF and 1/4 by the employee
Relocation assistance in the event of moving from another country to Switzerland
Application instructions Please be sure to indicate you saw this position on Globaljobs.org
#J-18808-Ljbffr
We understand that some people may hesitate to apply if they don't meet all the job requirements. Research shows this is especially true for women. If you believe your profile is a good fit for this position, we encourage you to apply, even if you don't meet all the listed qualifications.
We encourage applications from people of all genders, ages, sexual orientations, ethnicities, origins, religions, beliefs, disabilities and all other characteristics of diversity.
MSF does not tolerate any sexual exploitation or abuse, any form of discrimination or harassment, including sexual harassment. All selected candidates will be subject to reference checks.
Context & Mission Doctors Without Borders is an independent international medical and humanitarian organization that provides care to people in need, to people affected by natural or man-made disasters and to victims of armed conflict, without discrimination and without regard to race, religion, beliefs or political affiliation (MSF Charter).
Under the supervision of the Marketing Coordinator, the Relationship Marketing Project Manager will be primarily responsible for donor loyalty campaigns targeting standard one-off donors and middle-income donors. They will collaborate closely with team members to design and deploy multi-channel campaigns (print, digital) and ensure rigorous monitoring of results, budgets, and performance.
The missions may evolve according to strategic priorities and the needs of the organization and will, if necessary, be redefined each year during annual reviews.
The marketing team is part of the "Public Fundraising" unit, one of seven units within the Communications and Fundraising Department of Doctors Without Borders Switzerland. The marketing team works in collaboration with the Donor Care, Middle Donor, and Legacy units to ensure consistent communication with MSF donors.
The marketing team also works in synergy with other teams in the Communication and Fundraising department to carry out cross‑functional projects.
Main Responsibilities
Strategy and implementation of relationship marketing campaigns
Develop annual multi‑channel strategies and budgets for projects within the scope of the position
Design the action plan and coordinate print campaigns to retain one‑off standard and middle donors, managing:
Proposing content and writing texts
The layout with a graphic designer
Translations with translators
Coordination of production with the Production Manager
Internal validations
In collaboration with the digital team, develop digital tools to complement print campaigns
Propose and test innovative ideas to improve campaign performance
Ensure consistency of donor journeys and touchpoints in the CRM (Customer Insight)
Strategy and implementation of secondary donor pathways
Define the annual strategy for secondary donor pathways
Design the action plan and coordinate print and digital touchpoints for donor retention for one‑off standard and middle donors, by:
Proposing content and writing texts
Coordinating the layout by a graphic designer for printed touchpoints
Coordinating the deployment in Customer Insight by the digital team
Coordinating the translations
Managing internal approvals
Ensure the consistency of secondary donor journeys in the CRM (Customer Insight)
Analysis and monitoring of results
Work with data analysts to evaluate the performance and profitability of multi‑channel actions and campaigns
Ensure rigorous monitoring of budgets and produce strategic recommendations based on results
Participation in strategic thinking
Contribute to the development of the annual budget strategy for the marketing unit
Participate in discussions on improving fundraising tools and multi‑channel initiatives
Conduct strategic monitoring of market trends, the activities of other MSF sections and sector innovations
Collaboration interservice et support
Collaborating with the digital team to ensure alignment of online tools with loyalty campaigns
Working in coordination with the Donor Care unit to ensure consistent communication with donors
Supporting the donor relations department with requests arising from relationship marketing campaigns
Actively participate in team meetings, cross‑functional projects and strategic initiatives
To take charge of specific projects assigned by the manager or the department director
Participate in annual strategic discussions regarding the budget and the development of fundraising tools
Actively participates in team and department meetings
Travel to visit service providers & maintain strategic monitoring of market trends and the activities of other MSF & NGO sections in Switzerland in order to propose innovative and competitive solutions
Manage any other projects or tasks assigned by the manager or director of the administrative department
Qualifications Education University degree or equivalent training in Marketing, fundraising, or equivalent qualification.
Experience Essential: Minimum 3 years in a similar position, ideally in the field of relationship marketing and fundraising
Technical Skills
In‑depth knowledge of the basic principles of multi‑channel fundraising (print, digital)
Experience in managing multi‑channel campaigns
Excellent writing skills
In‑depth knowledge of the graphic chain
In‑depth knowledge of CRM tools
Proficiency in office software (Word, Excel, PowerPoint) and digital environments
LANGUAGES
Essential: French
Desired: English German
Personal qualities
Excellent prioritization and organizational skills
Ability to rigorously meet deadlines
Stress resistance and ability to manage multiple cases simultaneously
Autonomy and initiative
Agility and flexibility to adapt to varied and unforeseen situations
Problem‑solving oriented
Ease of integrating into a team and collaborating effectively
Dynamism and intellectual curiosity
Working conditions
Full‑time position, 90% (36 hours/week)
Fixed‑term contract of 3 months
Workplace: Geneva
Ideal start date: December 8, 2025
Gross monthly salary (at 90%): from CHF 6,552.9.- to CHF 7,545.6.- (salary based on equivalent experience and internal salary scale)
Paid vacation: 25 days per year, pro rata temporis, plus Swiss public holidays falling during the term of the contract
Pension fund: contribution to the pension fund (2nd pillar‑LPP) covered at a rate of 3/4 by MSF and 1/4 by the employee
Relocation assistance in the event of moving from another country to Switzerland
Application instructions Please be sure to indicate you saw this position on Globaljobs.org
#J-18808-Ljbffr