Anoka County
Assistant Director, Emergency Communications
Anoka County, Anoka, Minnesota, United States, 55303
Assistant Director of Communications – Anoka County Emergency Communications Center (ECC)
Posting End Date: November 19, 2025 11:59pm CST. Applications must be received by the closing deadline to be considered.
Pay & Benefits
Salary: $117,790.40 to $164,840.00 ($56.63 to $79.25 per hour)
24 days of paid flexible time off and up to 12.5 paid holidays.
Comprehensive insurance – medical, dental, vision, flex benefits.
Exclusive medical and dental clinic located at the Anoka County Government Center.
Pension plan and other retirement investment options.
Advancement and professional development opportunities.
Work Location
13535 Hanson Blvd NW, Andover, MN 55304.
Expected work hours: Monday – Friday, 8:00 a.m. – 4:30 p.m.
Responsibilities
Assist in providing ECC departmental oversight and implement the strategic plan.
Work cohesively with all department managers to ensure a collaborative workflow for the ECC.
Provide departmental oversight and implement the strategic direction of the ECC and the alternate ECC; supervise the Manager of Systems Administration, Manager of Radio Systems, and Manager of Public Safety Telecommunications; and collaborate with the Senior Systems Administrator and Radio Systems Manager to ensure efficient and cohesive operations.
Perform continuous review of employee performance, manage annual reviews to assure quality standards are met.
Act as the Integrated Public Warning System (IPAWS) Administrator.
Represent Emergency Communications regionally and statewide as needed.
Attend meetings on behalf of the Director of Emergency Communications.
Represent ECC on behalf of the Director in the Director's absence.
Assist with budget decisions.
Suggest new technologies for Emergency Communications operations.
Oversee ongoing quality assurance, quality improvement, and SOP review.
Implement new policy, best practices, and SOP to support ECC growth and improvement.
Act as a liaison with public safety partners and other Anoka County departments.
Qualifications
Requires a bachelor’s degree and at least 7 years of job‑related experience in a leadership capacity.
In lieu of the required education, an equivalent combination of education and experience may be substituted on a year‑for‑year basis.
Must undergo and pass a thorough physical and psychological examination and successfully complete a background investigation.
Preferred qualifications:
Degree in Business, Criminal Justice, or related field.
Ability to obtain within six months of hire a BCA certification and Security Awareness Training.
Ability to obtain within one year of hire an ENP Certification.
Experience leading teams and creating positive and productive work environments.
Knowledge of Computer Aided Dispatch systems.
Knowledge of 911 Call Handling Equipment.
Knowledge of ARMER radio system.
Experience with public safety partners at local, state, and federal levels.
Experience in union negotiations (FLSA) rules and union contracts.
Strong verbal and written communication skills.
Physical Demands and Work Conditions
Emergency call center environment with periods of high stress and multi‑tasking during emergency situations.
Vision: requires close and distance vision, ability to adjust focus and see colors, shades, and brightness.
Hearing: required for general phone communication, signals, and machine sounds.
Assignments are sedentary, occasionally alternating between sitting, twisting, standing, walking, crouching, and kneeling as required.
Frequent wrist and finger manipulation for computer work.
Occasional lifting of 10–20 lbs.
Equipment used: computers, phones, standard office equipment, and Emergency Dispatch equipment (CAD, 911 systems, TTD machines, alarms, monitors, headsets, two‑way radios).
Additional physical/mental requirements inherent to performing the position's essential functions.
Content of many calls is traumatic and may cause psychological distress.
Reasonable accommodation may be made for qualified individuals with disabilities.
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Posting End Date: November 19, 2025 11:59pm CST. Applications must be received by the closing deadline to be considered.
Pay & Benefits
Salary: $117,790.40 to $164,840.00 ($56.63 to $79.25 per hour)
24 days of paid flexible time off and up to 12.5 paid holidays.
Comprehensive insurance – medical, dental, vision, flex benefits.
Exclusive medical and dental clinic located at the Anoka County Government Center.
Pension plan and other retirement investment options.
Advancement and professional development opportunities.
Work Location
13535 Hanson Blvd NW, Andover, MN 55304.
Expected work hours: Monday – Friday, 8:00 a.m. – 4:30 p.m.
Responsibilities
Assist in providing ECC departmental oversight and implement the strategic plan.
Work cohesively with all department managers to ensure a collaborative workflow for the ECC.
Provide departmental oversight and implement the strategic direction of the ECC and the alternate ECC; supervise the Manager of Systems Administration, Manager of Radio Systems, and Manager of Public Safety Telecommunications; and collaborate with the Senior Systems Administrator and Radio Systems Manager to ensure efficient and cohesive operations.
Perform continuous review of employee performance, manage annual reviews to assure quality standards are met.
Act as the Integrated Public Warning System (IPAWS) Administrator.
Represent Emergency Communications regionally and statewide as needed.
Attend meetings on behalf of the Director of Emergency Communications.
Represent ECC on behalf of the Director in the Director's absence.
Assist with budget decisions.
Suggest new technologies for Emergency Communications operations.
Oversee ongoing quality assurance, quality improvement, and SOP review.
Implement new policy, best practices, and SOP to support ECC growth and improvement.
Act as a liaison with public safety partners and other Anoka County departments.
Qualifications
Requires a bachelor’s degree and at least 7 years of job‑related experience in a leadership capacity.
In lieu of the required education, an equivalent combination of education and experience may be substituted on a year‑for‑year basis.
Must undergo and pass a thorough physical and psychological examination and successfully complete a background investigation.
Preferred qualifications:
Degree in Business, Criminal Justice, or related field.
Ability to obtain within six months of hire a BCA certification and Security Awareness Training.
Ability to obtain within one year of hire an ENP Certification.
Experience leading teams and creating positive and productive work environments.
Knowledge of Computer Aided Dispatch systems.
Knowledge of 911 Call Handling Equipment.
Knowledge of ARMER radio system.
Experience with public safety partners at local, state, and federal levels.
Experience in union negotiations (FLSA) rules and union contracts.
Strong verbal and written communication skills.
Physical Demands and Work Conditions
Emergency call center environment with periods of high stress and multi‑tasking during emergency situations.
Vision: requires close and distance vision, ability to adjust focus and see colors, shades, and brightness.
Hearing: required for general phone communication, signals, and machine sounds.
Assignments are sedentary, occasionally alternating between sitting, twisting, standing, walking, crouching, and kneeling as required.
Frequent wrist and finger manipulation for computer work.
Occasional lifting of 10–20 lbs.
Equipment used: computers, phones, standard office equipment, and Emergency Dispatch equipment (CAD, 911 systems, TTD machines, alarms, monitors, headsets, two‑way radios).
Additional physical/mental requirements inherent to performing the position's essential functions.
Content of many calls is traumatic and may cause psychological distress.
Reasonable accommodation may be made for qualified individuals with disabilities.
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