Assistant Community Manager Job at Asset Living in Vestavia Hills

Company Overview

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living’s growing portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

Asset Living is a fast‑growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe “Together We Lead, Together We Succeed.” We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Assistant Community Manager

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. The role includes delinquency and collection of rent to optimize the property's cash flow, managing all phases of operations—personnel, leasing, maintenance, finance, administration, and risk management—in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and its staff to ensure compliance with the company’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Financial Management

• Post payments and income from all applicants, current residents, and non‑current residents accurately, timely, and efficiently.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Post all charges to resident and non‑current resident accounts, including bill‑back of utilities where applicable.
• Perform all end‑of‑the‑month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accuracy.
• Walk units and post all move‑out charges, statements, and security deposit refunds.

Personnel Management

• Require regular/daily onsite attendance.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques & company directives.
• Provide ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and high‑quality job performance of staff through support and effective leadership.
• Ensure staff comply with and consistently follow company policies and procedures.
• Handle leasing management, ensuring effective techniques, follow‑up procedures, and accurate documentation.
• Implement marketing strategies & systems established by the annual marketing plan.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
• Effectively show, lease, and move in prospective residents.

Administrative Management

• Provide excellent customer service, monitoring service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance, ensuring repairs are noted and completed promptly.
• Assist with supervision of all business functions related to operations.
• Plan and utilize property resources, equipment, and supplies economically, including obtaining vendor bids and pricing.

Education / Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• The employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others, and perform repetitive motions with wrists, hands, and fingers.
• The employee is frequently required to move about to accomplish tasks or move from one worksite to another.
• The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and derive into different positions to accomplish tasks in various environments, including tight and confined spaces, overhead positions, and to operate machinery or power tools. Work may involve lifting up to 25 lbs. in all directions, operating motor vehicles and/or golf carts, and may require overtime, weekends, night hours (emergencies), working in small and/or enclosed spaces, traversing flat and non‑flat terrain, working in outdoor environments, and may expose to hazardous chemicals.

Compensation & Benefits

A variety of factors are considered in making compensation decisions, including skill set, background, training, certifications, and applicable experience. Our comprehensive rewards package includes benefits (medical, dental, vision, life, accidental, and disability insurance), a 401(k) with employer matching, and commission and performance bonuses when applicable. Full‑time employees receive paid sick days and company holidays.

Salary Range

$22 per hour to $24 per hour

Disclaimer

This job description is a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.